Terms of use

TERMS OF USE

Last updated: 31 August 2026
Effective date: 31 August 2026

1. About these Terms

1.1 Contracting party

These Terms of Use constitute a legally binding agreement between you and:

Quasa International GmbH
Registered seat: Frankfurt am Main, Germany
Business address: An der Welle 4, 60329 Frankfurt am Main, Germany
Commercial Register: Amtsgericht Frankfurt am Main
Registration number: HRB 115741

In these Terms, Quasa International GmbH is referred to as “QUASA,” “we,” “us,” or “our.”

1.2 Contact details

General support is available through:

https://quasa.io/support

General legal email:

[email protected]

Digital Services Act contact point:

[email protected]

The contact point may be used in English or German.

1.3 The QUASA Platform

These Terms govern your access to and use of:

the website available at https://quasa.io and its language versions;
QUASA mobile applications, including Quasa Connect;
QUASA user accounts and account dashboards;
QUASA Media and editorial content;
QUASA Rewards;
QUASA Projects and related pay-per-click advertising tools;
sponsored articles, banners, newsletters and other advertising services;
the Quasa Connect marketplace;
QUA-related balances, rewards and blockchain functionality made available through QUASA; and
any related functionality, communication tools, analytics, interfaces or services provided by QUASA.

Together, these are referred to as the “Platform.”

1.4 Additional terms

Some Platform features may be subject to additional terms displayed before you use or purchase them, including:

an advertising proposal or insertion order;
campaign or pricing terms;
task or escrow conditions;
promotional terms;
reward or quest rules;
token-related disclosures;
community or content policies;
app-store terms; or
other feature-specific agreements.

Those additional terms form part of your agreement with QUASA. If there is a conflict, the feature-specific terms or signed order will prevail for the relevant transaction, unless mandatory law requires otherwise.

1.5 Privacy and cookies

Our processing of personal data is governed by the Privacy Policy available through the Legal section of the Site.

Our use of cookies and similar technologies is described in the Cookies Policy.

The Privacy Policy and Cookies Policy do not reduce any rights granted to you by applicable data-protection law.

1.6 Definitions

For these Terms:

“Consumer” means a natural person acting mainly outside that person’s trade, business, craft or profession.
“Business User” means a person or entity using the Platform for commercial, professional or business purposes.
“Client” means a User who publishes or commissions a task or service through Quasa Connect.
“Pro” means a freelancer, contractor, company or other service provider offering or performing services through Quasa Connect.
“Advertiser” means a person or entity submitting a Project or ordering advertising.
“Project” means a website, application, tool, company, product, service or other initiative submitted for listing or promotion.
“User Content” means content uploaded, submitted, published or transmitted by a User.
“QUA” means the crypto-asset identified on the Platform as Quasacoin or QUA.

2. Acceptance of these Terms

2.1 Agreement

You accept these Terms when you:

access or use a restricted Platform feature;
create an account;
click a button indicating acceptance;
submit a Project;
order advertising;
publish or accept a Quasa Connect task;
participate in QUASA Rewards;
connect a blockchain wallet; or
otherwise use the Platform after being given access to these Terms.

You may browse publicly available editorial content without registering. Your use of that content remains subject to the provisions of these Terms that apply to visitors.

2.2 If you do not agree

If you do not agree to these Terms, you must not create an account or use the Platform’s interactive, commercial, reward, marketplace or blockchain features.

2.3 Acting for an organisation

If you accept these Terms on behalf of a company or another organisation, you confirm that:

you have authority to bind that organisation;
the organisation accepts these Terms; and
references to “you” include both you and the organisation where appropriate.

2.4 Electronic contract

You agree that these Terms and related notices may be provided electronically. Where applicable law requires information to be supplied on a durable medium, QUASA may provide it by email, downloadable document, account notification or another method that allows you to store and reproduce the information unchanged.

3. Eligibility and geographical restrictions

3.1 Minimum age

Public editorial content may be viewed by persons who are legally permitted to do so.

You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to:

create an account;
participate in QUASA Rewards;
submit or advertise a Project;
order paid advertising;
use Quasa Connect;
enter into a service contract;
connect a wallet; or
use QUA-related features.

The commercial, reward, freelance and blockchain features are not directed at children.

3.2 Legal capacity

You may use the Platform only if you are legally capable of entering into a binding agreement.

3.3 Local law

You are responsible for determining whether your use of the Platform, cryptocurrency, freelance services, advertising and reward programmes is lawful in your jurisdiction.

Availability of a Platform feature does not mean that the feature is lawful or suitable in every country.

3.4 Sanctions and restricted use

You must not use the Platform if:

doing so would violate applicable sanctions, export controls or financial restrictions;
you are subject to an applicable asset freeze or prohibition;
you are acting on behalf of a prohibited person or entity; or
QUASA is legally prohibited from providing the relevant service to you.

QUASA may restrict particular countries, blockchain addresses, transactions or Platform features where reasonably necessary for legal, compliance, security or risk-management purposes.

4. Accounts and account security

4.1 Account information

You must provide accurate, current and complete information when creating and using an account.

You must promptly update information that becomes inaccurate or outdated.

4.2 One person, one account

Unless QUASA expressly permits otherwise, you may maintain only one personal account.

Separate authorised business accounts may be created where supported by the Platform.

You must not:

create accounts using false identities;
create multiple accounts to obtain additional rewards;
buy, sell, rent or transfer an account;
create an account for a suspended person;
share access credentials with an unauthorised person; or
use another User’s account.

4.3 Security

You are responsible for:

keeping your password and authentication credentials confidential;
securing your email account, mobile device and connected wallet;
reviewing activity on your account;
using appropriate device and wallet security; and
notifying QUASA promptly if you suspect unauthorised access.

You must report suspected compromise through https://quasa.io/support.

4.4 Account activity

Unless you have reported unauthorised access without undue delay, QUASA may treat actions performed through your authenticated account as actions authorised by you.

This provision does not exclude QUASA’s responsibility for its own breach of applicable security or data-protection obligations.

4.5 Verification

QUASA may request information or documents reasonably necessary to verify:

your identity or age;
your authority to represent a business;
a Pro’s professional or trader status;
trade-register information;
eligibility to perform a regulated service;
payment or wallet ownership;
source of funds;
sanctions compliance;
suspected fraud; or
compliance with legal obligations.

Failure to provide requested information may result in restrictions on particular features, payments, rewards, withdrawals, advertisements or the account.

4.6 No certification

Identity, business or document verification does not constitute:

an endorsement of a User;
a guarantee of professional competence;
a guarantee that information remains current;
a background check unless expressly stated; or
a guarantee that a User will perform contractual obligations.

4.7 Service communications

QUASA may send messages necessary to operate the Platform, including:

account and security notices;
task and campaign updates;
reward and withdrawal notifications;
changes to these Terms;
moderation decisions;
payment or blockchain notices; and
legally required communications.

Marketing messages will be sent only where permitted by applicable law. You may withdraw marketing consent or unsubscribe through the method included in the message.

5. QUASA Media and editorial content

5.1 Nature of the Media service

QUASA Media publishes news, analysis, guides, videos, reviews and other content concerning subjects including technology, artificial intelligence, business, finance, Web3, digital assets, the creator economy and the future of work.

5.2 General information only

Unless expressly stated otherwise in a separate professional engagement, QUASA Media content is provided for general information and editorial purposes.

It does not constitute:

investment advice;
financial advice;
legal advice;
tax advice;
accounting advice;
medical advice;
an offer or solicitation to buy or sell a financial instrument or crypto-asset;
a personalised recommendation; or
a guarantee of any commercial, technical or financial outcome.

You should carry out your own assessment and consult an appropriately qualified adviser before making decisions that may create significant legal, financial or technical consequences.

5.3 Accuracy and updates

QUASA aims to publish useful and accurate information but does not guarantee that all editorial content is complete, current or free from error.

Articles may be corrected, updated, translated, reformatted, supplemented or removed.

Publication dates, update dates and named sources should be considered when assessing an article.

5.4 Opinions and forward-looking statements

Opinions belong to their identified authors or contributors.

Statements about anticipated products, user growth, revenue, token adoption, market development or future events are forward-looking and uncertain. They are not contractual promises or guarantees.

5.5 Sponsored and commercial content

QUASA may publish:

sponsored articles;
partner articles;
paid integrations;
advertisements;
affiliate content;
display banners;
newsletter placements; and
other commercial communications.

QUASA will use an appropriate label, such as “Advertisement,” “Sponsored,” “Partner Content” or an equivalent designation, where required.

Advertisers remain responsible for the accuracy and legality of their commercial claims.

5.6 Third-party mentions

A company, product or service appearing in an article, Project page, video or directory does not necessarily mean that it:

is a formal QUASA partner;
paid QUASA;
approved the content;
is endorsed by QUASA; or
has a contractual relationship with QUASA.

Any commercial relationship will be identified where required by law.

6. QUASA Rewards

6.1 Description

QUASA Rewards allows eligible Users to receive QUA or another reward expressly identified by QUASA for completing qualifying activities.

Activities may include:

viewing a Project page;
visiting a third-party website;
testing a tool or service;
watching content;
completing a quest;
providing a permitted interaction;
completing another activity described in the relevant offer.

The precise conditions of each activity will be displayed in the Platform.

6.2 No employment relationship

Participation in QUASA Rewards does not create:

employment;
an employment-like relationship;
an agency relationship;
a partnership;
a guarantee of continued tasks; or
a right to minimum earnings.

Users choose whether and when to participate.

6.3 Offer conditions

Each reward offer may specify:

required actions;
eligibility criteria;
supported countries or devices;
start and end dates;
available campaign budget;
reward amount;
maximum number of completions;
verification steps;
waiting periods;
withdrawal conditions; and
additional third-party terms.

An offer may end when its time limit or allocated budget is exhausted.

6.4 Provisional rewards

A reward shown as pending, estimated or under review is provisional.

A reward becomes available for withdrawal or use only after the Platform confirms that the applicable conditions have been satisfied.

QUASA may reasonably delay validation to investigate fraud, duplication, automation or technical errors.

6.5 Valid completion

A User must complete each activity personally, honestly and in accordance with the displayed instructions.

The following do not qualify:

automated or bot-generated activity;
repeated activity through multiple accounts;
self-referrals prohibited by the offer;
artificial clicks, likes, comments or registrations;
activity generated through click farms;
use of another person’s identity;
manipulation of device identifiers;
misrepresentation of location or eligibility;
incomplete actions;
activity reversed or rejected by the relevant third party; or
any other attempt to obtain a reward without genuine completion.

6.6 Reversal or withholding

QUASA may withhold, correct or reverse a reward where it reasonably determines that:

the activity was not completed;
the applicable conditions were not met;
the reward resulted from a technical or accounting error;
the activity was fraudulent, automated, duplicated or manipulated;
the User breached these Terms;
the Advertiser’s campaign was unlawfully funded;
a payment was reversed or charged back;
the reward is subject to sanctions or another legal restriction; or
reversal is otherwise required by law.

Where reasonably possible, QUASA will provide the affected User with a reason and an opportunity to appeal.

A valid reward that has become final will not be removed merely because QUASA later changes the reward amount for future activities.

6.7 Reward balance

The reward balance displayed in an account is an account record maintained for use within the Platform.

Unless expressly stated in a separate regulated-service disclosure, the balance is not:

a bank account;
a bank deposit;
an interest-bearing account;
a payment account;
protected by a deposit-guarantee scheme; or
a guarantee of a fixed fiat value.

6.8 Withdrawals

Where withdrawals are supported:

the current minimum withdrawal amount will be displayed in the account;
QUASA may require identity, wallet or compliance verification;
the User must provide a compatible wallet address and correct network;
applicable Platform and blockchain-network fees will be disclosed or made available before confirmation;
blockchain processing times may vary; and
a completed blockchain transaction normally cannot be reversed.

The User is responsible for checking the wallet address, token contract and network before confirming a withdrawal.

QUASA is not required to recover tokens sent to an incorrect, incompatible or inaccessible address where recovery is technically impossible or commercially unreasonable.

6.9 Promotional bonuses

Welcome bonuses, campaign bonuses, referral rewards and similar promotional amounts may be subject to:

eligibility limits;
use restrictions;
campaign-use restrictions;
expiration periods;
withdrawal restrictions;
one-time use; or
separate promotional terms.

The Platform will indicate whether a bonus is withdrawable QUA or restricted promotional credit.

6.10 No guaranteed value or earnings

QUASA does not guarantee:

the availability of reward activities;
any minimum level of earnings;
a particular withdrawal time;
a market for QUA;
a particular QUA price; or
that QUA can be exchanged through any particular third-party service.

6.11 Taxes

Users are responsible for determining and fulfilling any tax, reporting, registration or social-security obligations arising from rewards they receive.

QUASA may collect, retain or disclose information where required by tax or other applicable law.

7. QUASA Projects and PPC campaigns

7.1 Project submissions

An Advertiser may submit a website, application, product, service or other Project for review, listing and promotion.

The Advertiser must provide accurate information, including where requested:

the Project name;
website address;
description;
category;
visual assets;
contact details;
business or promoter identity;
the person on whose behalf the advertisement is presented;
the person paying for the advertisement, if different; and
any other information reasonably required for review or legal compliance.

7.2 Editorial and compliance review

QUASA may review a Project for:

editorial suitability;
relevance to the QUASA audience;
technical quality;
website availability;
malware or security risks;
legality;
misleading claims;
intellectual-property issues;
sanctions exposure;
prohibited products or services;
required advertising disclosures; and
compliance with these Terms.

Review does not constitute legal approval, certification, investment due diligence or endorsement.

7.3 Review fee

Some submission plans may require a one-time review fee in QUA or another displayed payment method. Other plans may permit free submission.

The applicable plan, fee and included features will be displayed before submission.

A review fee compensates QUASA for reviewing and processing the submission. It does not guarantee acceptance unless the applicable plan expressly states otherwise.

7.4 Rejected or unpublished Projects

Where the offer displayed at the time of submission promises a refund if a Project is not published, QUASA will return the full QUASA review fee paid for that submission.

A refund will normally be made in the same asset and number of units paid, rather than according to a later fiat exchange value.

QUASA will not deduct an additional QUASA cancellation charge from that refund. An unavoidable external blockchain fee may apply where a separate on-chain transaction is required and the fee is disclosed.

7.5 Campaign budget and bids

Where PPC functionality is available, an Advertiser may be able to:

allocate a campaign balance;
set or adjust a bid per qualifying click or interaction;
set rewards for specified activities;
select available campaign options; and
review campaign analytics.

A higher bid will generally improve a Project’s position relative to Projects with lower bids, but bid amount is not necessarily the only ranking factor.

7.6 Estimated traffic

Any estimate of clicks, views, interactions, impressions, subscribers, conversion or exposure is an estimate only, unless QUASA expressly guarantees a specific result in a signed order.

Actual results may vary due to:

bid levels;
campaign budget;
audience demand;
category relevance;
search-engine traffic;
device or country distribution;
fraud filtering;
technical availability;
content quality;
market conditions; and
competing campaigns.

QUASA does not guarantee sales, registrations, token purchases, investment, revenue or return on advertising expenditure.

7.7 Project ranking

Project ranking may take account of:

the Advertiser’s current bid;
campaign funding and availability;
category and search relevance;
language and location relevance;
content completeness;
landing-page quality;
recency;
User engagement;
traffic-quality and anti-fraud signals;
policy and legal compliance;
editorial considerations; and
technical factors.

Bid amount is a principal ranking parameter and may have a substantial or decisive effect in paid Project listings.

Safety, legal and anti-fraud considerations may override the bid.

7.8 “Permanent” and “never expires” listings

Where a plan is described as “permanent” or “never expires,” this means that the listing does not have a predetermined routine expiration date.

It does not mean that:

publication is irrevocable;
the Platform must operate indefinitely;
the listing can never be updated or removed;
the Project may violate future law or policy; or
QUASA guarantees uninterrupted visibility or ranking.

A listing remains subject to these Terms, continuing technical availability, legal requirements and the Project’s continued operation.

7.9 Editing a Project

QUASA may allow an Advertiser to edit a published Project.

Material changes, including a change of ownership, website, token, product category or business model, may require a new review.

QUASA may temporarily restrict the listing while material changes are reviewed.

7.10 Advertiser obligations

An Advertiser represents and warrants that:

it has authority to submit and promote the Project;
all information and claims are accurate and substantiated;
it owns or has permission to use submitted names, logos, images, videos and text;
the Project and landing page comply with applicable law;
required licences, registrations and risk disclosures are in place;
the Project does not contain malware, phishing, hidden redirects or deceptive interfaces;
the Project does not infringe third-party rights;
the Project does not misrepresent a partnership with QUASA;
commercial and token-related claims are not misleading; and
the Advertiser will keep submitted information current.

7.11 Advertising transparency

QUASA may identify a Project listing as paid or promoted and may disclose:

that it is an advertisement;
the person or entity on whose behalf it is displayed;
the person or entity that paid for it, if different; and
meaningful information about the main parameters used to display it.

The Advertiser authorises these disclosures.

7.12 Suspension or removal

QUASA may reject, pause, demote or remove a Project where:

it violates these Terms;
it presents a legal, security or reputational risk;
material information is inaccurate;
the destination website is unavailable or materially changed;
the campaign is not properly funded;
traffic manipulation is detected;
a competent authority requires action; or
continued publication would expose Users or QUASA to unreasonable harm.

Where required by law, QUASA will provide a statement of reasons and access to an appeal procedure.

8. Media advertising and sponsored content

8.1 Advertising orders

Media advertising may include:

brand-supplied sponsored articles;
custom partner articles;
sponsored integrations in existing articles;
display banners;
email newsletter placements;
social media or Telegram distribution;
video content;
Project promotion; and
custom packages.

The exact service, price, payment schedule, language, timing, publication period, distribution channels, deliverables and reporting will be stated in the applicable proposal, rate card or advertising order.

8.2 Business use

Unless QUASA expressly agrees otherwise in writing, a person ordering Media Advertising represents that the order is placed for commercial, professional or business purposes.

8.3 Advertiser-supplied materials

The Advertiser is responsible for the legality and accuracy of all supplied:

text;
claims;
statistics;
testimonials;
offers;
risk disclosures;
logos;
trademarks;
photographs;
videos;
links; and
other campaign materials.

The Advertiser must notify QUASA promptly if submitted information becomes inaccurate.

8.4 Editorial control

QUASA retains reasonable control over:

titles and formatting;
grammar and style;
advertising labels;
placement;
technical presentation;
legal disclosures;
links;
publication timing; and
consistency with editorial standards.

QUASA will not knowingly make a material change to an Advertiser’s substantive commercial claim without approval, except where necessary to correct an obvious error, comply with law, add a disclosure or prevent harm.

8.5 Labelling

Sponsored and paid content may be clearly labelled even if the Advertiser would prefer another presentation.

The Advertiser must not request concealment of the commercial nature of a placement.

8.6 Campaign start

A campaign is considered to have started when QUASA begins any agreed substantive performance, which may include:

preparing custom content;
materially editing supplied content;
publishing or scheduling a placement;
serving advertisements;
sending a newsletter;
beginning social distribution; or
carrying out another agreed deliverable.

Preliminary discussion and preparation of a non-binding quotation do not constitute campaign commencement.

8.7 Cancellation and refund

Unless an advertising order states otherwise:

a campaign cancelled before substantive performance begins is eligible for a full refund of the amount paid to QUASA for the unstarted campaign;
after substantive performance begins, fees for work already performed are payable;
completed publication, placement or distribution is non-refundable merely because the Advertiser is dissatisfied with commercial results; and
mandatory statutory cancellation or refund rights remain unaffected.

8.8 Results and reporting

Reporting depends on the purchased format.

Unless a signed order expressly guarantees a result, QUASA does not guarantee:

a minimum number of impressions;
a minimum number of clicks;
a search-engine ranking;
newsletter opens;
social engagement;
leads;
customers;
token purchases;
revenue; or
investment.

QUASA may exclude invalid, automated, duplicated or fraudulent traffic from reporting.

9. Quasa Connect

9.1 Marketplace role

Quasa Connect is a marketplace and communication service that enables Clients and Pros to find one another, communicate, negotiate and enter into service arrangements.

Unless QUASA is expressly identified as the service provider in a separate written agreement:

QUASA does not perform the services advertised by Pros;
QUASA is not a party to the service contract between a Client and a Pro;
QUASA is not the employer of a Pro;
QUASA is not the agent of a Client or Pro;
QUASA does not control how an independent Pro performs a service; and
QUASA does not guarantee that a Client or Pro will complete a transaction.

9.2 Tasks and offers

A Client may publish a task containing information such as:

the requested service;
scope and deliverables;
remote or physical location;
proposed budget;
preferred timing;
required skills;
files, images or instructions; and
other relevant conditions.

A Pro may respond with an offer containing:

price;
timing;
qualifications;
proposed method;
exclusions;
deliverables; and
other conditions.

9.3 Contract between Users

A direct contract between the Client and Pro is formed when they accept a task, offer or other binding arrangement through the Platform.

That contract may consist of:

the task description;
the accepted offer;
agreed changes;
relevant messages;
payment or escrow conditions;
applicable mandatory law; and
any feature-specific terms displayed before acceptance.

Users should record material changes through the Platform.

9.4 Pro status

A Pro must accurately state whether the Pro is acting:

as a registered business or professional trader; or
as a private individual not acting for business purposes.

Where required, QUASA may display this status to Clients.

A Pro acting as a trader may be required to provide:

legal name;
business address;
telephone number and email;
identity information;
payment details;
trade-register details;
professional licence information; and
a declaration that the offered services comply with applicable law.

A Pro must keep this information accurate and current.

9.5 Consumer contracts

Where a Consumer contracts with a Pro acting as a trader, mandatory consumer law may apply to the contract between them.

The Pro is responsible for providing all legally required pre-contractual information, including information about:

the Pro’s identity;
the service;
total price;
taxes;
cancellation rights;
performance;
guarantees; and
complaint handling.

Where a Pro is not acting as a trader, consumer-protection rules applicable to trader-to-consumer contracts may not apply. QUASA may display an appropriate notice to the Client.

9.6 Client obligations

A Client must:

provide accurate task information;
have authority to request the service;
disclose material risks or restrictions;
provide lawful and reasonably safe access where physical access is required;
cooperate as reasonably necessary;
pay agreed amounts when due;
not request illegal or unsafe work; and
not discriminate unlawfully against Pros.

9.7 Pro obligations

A Pro must:

provide accurate profile and qualification information;
perform accepted services with reasonable skill and care;
comply with the agreed scope and timing;
maintain required licences and insurance;
follow applicable safety, employment, tax and professional rules;
protect Client information;
not subcontract without permission where personal performance was agreed; and
communicate promptly about material delays or problems.

9.8 No employment relationship

Pros act as independent service providers unless the Client and Pro lawfully establish another relationship outside QUASA.

QUASA does not determine a Pro’s general working hours, employment status, tax status or entitlement to employee benefits.

Nothing in these Terms overrides a legal classification that applies based on the actual circumstances.

9.9 Matching and recommendations

QUASA may use automated, algorithmic or AI-assisted systems to suggest Clients, Pros, tasks or services.

Relevant parameters may include:

service category;
remote or local availability;
location and distance;
language;
price;
ratings and reviews;
experience;
profile completeness;
availability;
response rate;
previous completion history;
Client preferences;
relevance to the task; and
safety or fraud signals.

A recommendation is not a guarantee that the suggested User is suitable or will perform.

9.10 Ratings and reviews

A rating or review must:

relate to a genuine interaction or transaction;
reflect the author’s honest experience;
not contain knowingly false information;
not be submitted in exchange for an undisclosed benefit;
not be manipulated through multiple accounts; and
comply with the User Content rules.

QUASA may request evidence of the underlying interaction and may remove reviews that are fake, abusive, irrelevant or unlawful.

9.11 Payments and blockchain escrow

Where payment or escrow functionality is available, the Platform will display relevant transaction information before confirmation, which may include:

the amount and asset;
Platform fees;
blockchain-network fees;
funding conditions;
release conditions;
deadlines;
cancellation conditions;
refund conditions; and
available dispute procedures.

Depending on the feature, funds may be recorded in a Platform balance or transferred through a blockchain smart contract.

A blockchain transfer that has been finally released may not be technically reversible.

9.12 Escrow limitations

Blockchain escrow can reduce certain transaction risks but does not eliminate:

defective performance;
disagreement about scope;
fraud;
smart-contract vulnerabilities;
wallet compromise;
blockchain congestion;
oracle or interface errors;
legal restrictions; or
loss caused by incorrect transaction details.

QUASA does not guarantee that every dispute can be resolved through technical escrow functionality.

9.13 Disputes between Clients and Pros

Clients and Pros should first attempt to resolve a dispute through Platform communications.

Where available, QUASA may provide administrative support or non-binding dispute facilitation.

Unless feature-specific terms expressly state otherwise, QUASA:

is not an arbitrator;
is not a court;
is not required to decide disputed factual or legal issues; and
does not assume the contractual obligations of either User.

This does not limit any mandatory consumer rights or legally binding dispute mechanism applicable to the parties.

9.14 Physical and local services

Some Quasa Connect tasks may involve physical locations or local services.

Users are responsible for taking reasonable safety precautions, including:

verifying the identity of the other party;
meeting in an appropriate environment;
protecting access credentials and keys;
complying with health and safety requirements;
ensuring suitable insurance; and
contacting local emergency services where necessary.

QUASA does not supervise Users at a physical location.

9.15 Taxes, licences and insurance

Clients and Pros are responsible for their own:

taxes;
invoicing;
registrations;
permits;
licences;
insurance;
immigration or work authorisation;
employment-law obligations; and
reporting requirements.

10. QUA and blockchain features

10.1 Nature of QUA

At the date of these Terms, QUA is publicly described by QUASA as an ERC-20-compatible crypto-asset operating on the Ethereum blockchain.

Before making a transaction, Users must verify the current official network and contract address through the official token information made available by QUASA.

Users should not rely solely on a token name or ticker symbol, as third parties may create unrelated or fraudulent tokens using a similar name.

10.2 Platform use

Depending on the feature and current availability, QUA may be used for:

Rewards;
Project review fees;
PPC campaign funding;
promotional features;
Quasa Connect payments;
Platform fees; or
other uses expressly displayed by QUASA.

Availability of a use case may change over time.

10.3 No ownership rights in QUASA

Holding QUA does not, by these Terms alone, give the holder:

shares in Quasa International GmbH;
ownership of QUASA assets;
creditor rights against QUASA;
a right to dividends;
a right to QUASA revenue;
a right to repayment at a fixed value; or
management authority over Quasa International GmbH.

Any separate governance functionality will be governed by the rules specifically published for that functionality.

10.4 No investment advice or price promise

Information about QUA is not personalised investment advice.

QUASA does not guarantee:

price appreciation;
price stability;
liquidity;
exchange listing;
continued exchange support;
a particular trading volume;
redemption for fiat currency;
adoption by third parties; or
future Platform utility.

Users must not acquire, hold or use QUA unless they understand the possibility of losing some or all of its market value.

10.5 External exchanges and wallets

Third-party wallets, decentralised exchanges, centralised exchanges, bridges and liquidity pools are independent services.

QUASA does not control and is not responsible for:

their availability;
pricing;
slippage;
fees;
security;
custody;
regulatory status;
listing decisions;
account restrictions; or
loss caused by those services.

References or links to a third-party service do not constitute a guarantee or endorsement.

10.6 Blockchain risks

Blockchain transactions may be affected by:

network congestion;
changing gas fees;
forks;
chain reorganisations;
smart-contract defects;
malicious contracts;
validator or node failures;
interface errors;
cyberattacks;
regulatory action; and
irreversible transfers.

You accept these inherent technical risks when using a blockchain feature.

10.7 Wallet responsibility

If you use an external wallet, you are responsible for:

wallet security;
private keys;
recovery phrases;
authentication devices;
address accuracy;
supported networks;
token-contract verification; and
transaction approval.

QUASA will never require you to disclose a private key or recovery phrase.

QUASA cannot restore an external wallet if you lose its credentials.

10.8 Public blockchain information

Transactions recorded on a public blockchain may be visible permanently and may reveal:

wallet addresses;
transaction amounts;
timestamps;
token balances; and
interactions with smart contracts.

Deleting a QUASA account does not delete information already recorded on a public blockchain.

10.9 Compliance checks

QUASA may screen blockchain addresses and transactions for:

sanctions;
fraud;
theft;
hacks;
money laundering;
terrorist financing;
unlawful marketplaces; or
other significant legal or security risks.

QUASA may pause or decline a transaction or withdrawal where reasonably necessary to investigate such risks or comply with law.

10.10 Separate token offerings

Any separate:

public offer of QUA;
primary token sale;
token-generation event;
staking programme;
token buyback;
public admission to trading;
investment product; or
other regulated crypto-asset service

is outside these Terms unless QUASA expressly incorporates these Terms into separate offering or service documentation.

Such activity may be subject to separate disclosures, risk statements and legal conditions.

11. Fees, payments, taxes and refunds

11.1 Current fees

Applicable fees will be displayed:

in the Platform interface;
in the current pricing page;
in a proposal;
in an advertising order;
in task details; or
before transaction confirmation.
Fees may include:
Project review fees;
PPC costs;
advertising fees;
Platform commissions;
transaction fees;
escrow fees;
blockchain-network fees; and
third-party payment-processing fees.

11.2 Fee changes

QUASA may change fees prospectively.

A fee change will not alter a transaction already confirmed, unless:

the User agrees;
the original transaction expressly permits a variable network fee; or
a change is required by law.

11.3 QUA-denominated fees

Where a fee is stated in QUA, the number of QUA units displayed at confirmation is the applicable fee.

Its fiat equivalent may change due to market volatility.

11.4 Blockchain-network fees

Blockchain-network fees are generally paid to network participants and are not necessarily retained by QUASA.

Network fees may change between initiation and confirmation.

11.5 Payment authorisation

By confirming a paid transaction, you authorise QUASA or the identified payment provider to process the displayed payment.

You must use a payment method or wallet that you are authorised to use.

11.6 Chargebacks

You must contact QUASA first about a disputed payment where reasonably possible.

Fraudulent or abusive chargebacks may result in:

suspension;
recovery of unpaid fees;
reversal of related promotional benefits; or
legal action.

This does not limit a Consumer’s lawful rights against an unauthorised or incorrect payment.

11.7 Taxes

Unless expressly stated otherwise, fees may exclude taxes that must legally be added.

Users are responsible for taxes arising from:

their business;
service income;
reward income;
token transactions;
advertising purchases; or
other Platform activity.

QUASA may issue invoices and collect taxes where required.

11.8 Consumer withdrawal rights

Nothing in these Terms limits a mandatory statutory right of withdrawal or cancellation.

Where applicable law requires a Consumer to:

expressly request performance during a withdrawal period; or
acknowledge that a withdrawal right will be lost after full performance,

QUASA will request the required confirmation before beginning the relevant paid service.

11.9 Refund method

Unless mandatory law or a specific offer requires otherwise, an approved refund will normally be made:

using the original payment method; or
in the same crypto-asset and number of units originally paid.

A refund is not recalculated according to a later market price unless expressly agreed.

12. User Content

12.1 Types of User Content

User Content may include:

account profiles;
professional descriptions;
portfolios;
task descriptions;
proposals;
Project descriptions;
advertisements;
comments;
ratings and reviews;
images;
videos;
files;
messages;
logos;
links;
sponsored materials; and
other information submitted through the Platform.

12.2 Ownership

You retain ownership of intellectual-property rights you hold in your User Content.

These Terms do not transfer ownership of your User Content to QUASA.

12.3 Licence to QUASA

By submitting User Content, you grant QUASA a non-exclusive, worldwide, royalty-free licence to:

host;
store;
reproduce;
technically adapt;
format;
translate;
display;
distribute;
communicate;
index;
moderate; and
promote

that User Content to the extent reasonably necessary to operate, secure, improve and promote the Platform or perform the service you requested.

The licence includes distribution through QUASA’s available websites, language versions, applications, newsletters, search features, social channels and other distribution channels relevant to the requested service.

12.4 Private content

For private messages, unpublished task files and other non-public content, the licence is limited to what is reasonably necessary to:

transmit and store the content;
provide the requested feature;
maintain security;
prevent fraud;
provide support;
enforce these Terms; and
comply with law.

QUASA will not treat a private message as public promotional content merely because it was transmitted through the Platform.

12.5 Duration of licence

The licence continues while the User Content remains on the Platform.

After deletion or account closure, the licence ends within a reasonable technical period, except where:

continued storage is legally required;
the content is retained in secure backups;
the content forms part of an unresolved dispute;
another User has lawfully received or reused the content;
the content was published under an advertising or editorial order with a separate publication term;
the content has been aggregated or anonymised; or
the content is recorded on a blockchain that QUASA cannot alter.

12.6 User assurances

You represent and warrant that:

you have the rights necessary to submit the User Content;
its use by QUASA as permitted by these Terms will not infringe third-party rights;
it does not unlawfully disclose personal or confidential information;
it is not knowingly false or materially misleading;
it complies with applicable law;
required commercial disclosures are included; and
any AI-generated or AI-assisted content has been checked for accuracy, legality and third-party rights.

12.7 No assumed confidentiality

Unless QUASA has expressly agreed to confidentiality in writing, information submitted for public publication, Project listing or advertising is not confidential.

Do not submit trade secrets or confidential information for public publication.

12.8 Feedback

If you voluntarily provide ideas or feedback about the Platform, QUASA may use that feedback without payment or restriction, provided that QUASA does not publicly identify you without permission.

13. Acceptable use

You may use the Platform only for lawful and legitimate purposes.

13.1 Prohibited conduct

You must not:

violate applicable law or another person’s legal rights;
commit or facilitate fraud, theft, money laundering, terrorist financing or sanctions evasion;
impersonate another person or misrepresent your identity, authority or affiliation;
submit false business, professional, traffic or performance information;
threaten, harass, stalk, exploit or unlawfully discriminate against another person;
publish unlawful hate speech or credible threats of violence;
exploit or endanger a child or vulnerable person;
promote human trafficking or sexual exploitation;
request, offer or promote illegal goods or services;
offer a regulated service without a legally required licence;
distribute malware, ransomware, spyware or malicious code;
engage in phishing, credential theft or unauthorised access;
interfere with Platform security, servers, networks or other Users;
reverse engineer the Platform except where mandatory law permits;
circumvent technical restrictions, access controls, fees or security systems;
scrape, crawl or extract Platform data without written permission, except for ordinary search-engine indexing or activity expressly permitted by law;
use Platform content to train a commercial AI model without QUASA’s permission, except to the extent a mandatory legal exception applies;
collect personal data of other Users without a lawful basis;
send spam, chain messages or unsolicited bulk communications;
manipulate Project traffic, clicks, likes, comments, views or conversions;
manipulate reviews, ratings, rankings or reward eligibility;
use bots, click farms, account farms or automated reward systems;
create multiple accounts or manipulate device identifiers;
exploit a bug or vulnerability instead of reporting it;
publish content that infringes copyright, trademark, privacy, publicity or other rights;
use the Platform to promote a fraudulent investment or token scheme;
conduct market manipulation, wash trading, pump-and-dump activity or deceptive token promotion;
falsely suggest that QUASA endorses, guarantees or partners with you; or
assist another person in doing any of the above.

13.2 Prohibited listings and offers

Without QUASA’s prior written approval and all required licences, Users must not use Projects, Rewards, Advertising or Quasa Connect to offer, request or promote:

illegal drugs;
unlawful weapons or explosives;
stolen or counterfeit goods;
unlawful gambling;
exploitative sexual services;
child sexual abuse material;
trafficking;
malware or hacking services;
forged documents;
unlawful surveillance;
illegal financial services;
unlicensed securities or crypto-asset offerings;
sanctions-evading services; or
any other illegal or materially harmful activity.

This restriction does not prevent legitimate editorial reporting or educational discussion by QUASA.

13.3 Security research

You must not test the Platform for vulnerabilities without written authorisation.

Potential vulnerabilities should be reported privately to:

https://quasa.io/support

14. Content moderation, notices and appeals

14.1 Moderation measures

QUASA may take proportionate action against illegal content, policy violations, fraud, security risks or misuse.

Measures may include:

rejecting content before publication;
adding a warning or commercial label;
reducing visibility;
demoting a listing;
disabling a link;
removing content;
pausing a campaign;
restricting a reward;
withholding or reversing a provisional payment;
restricting a Platform feature;
suspending an account; or
terminating an account.

14.2 Moderation methods

QUASA may use:

human review;
automated spam detection;
malware scanning;
duplicate-account detection;
traffic-quality analysis;
blockchain-address screening;
fraud detection;
keyword or pattern detection;
automated ranking signals; and
other proportionate technical tools.

Automated systems may make mistakes. Where required by law, a qualified person will supervise or review the final decision.

14.3 Grounds for action

QUASA may take moderation action where it reasonably believes that:

content is illegal;
content violates these Terms;
an account is fraudulent or compromised;
traffic or reward activity is manipulated;
a payment or wallet presents a compliance risk;
a User repeatedly abuses notices or complaints;
a competent authority or court requires action;
action is needed to protect Users or the Platform; or
continued availability would create significant legal or security risk.

14.4 No general monitoring obligation

QUASA may conduct voluntary moderation but does not assume a general obligation to monitor all User activity or investigate every fact submitted by a User.

14.5 Reporting illegal content

A person may report allegedly illegal content through:

https://quasa.io/support

Until a dedicated mechanism is implemented, reports may be sent through:

https://quasa.io/support

A report should include:

a sufficiently detailed explanation of why the content is allegedly illegal;
the exact URL or other information identifying the content;
the reporting person’s name and email address, except where law permits anonymous reporting;
a statement confirming a good-faith belief that the information is accurate and complete; and
supporting evidence where available.

14.6 Processing notices

QUASA will process sufficiently precise notices in a timely, diligent, objective and non-arbitrary manner.

Where contact information is provided, QUASA may:

confirm receipt;
request additional information;
notify the reporting person of the decision; and
explain available appeal or redress options.

14.7 Statement of reasons

Where required by applicable law, QUASA will provide an affected User with a clear statement explaining:

the restriction imposed;
its scope and duration;
the relevant facts;
the applicable legal or contractual ground;
whether automated tools materially contributed to the decision; and
the available appeal options.

QUASA may withhold information where disclosure is prohibited by law or would materially undermine security or fraud prevention.

14.8 Internal appeals

A User may appeal an eligible moderation decision free of charge through:

https://quasa.io/support

Where Article 20 of the Digital Services Act applies, the appeal mechanism will remain available for at least six months after the relevant decision.

Appeals will be considered in a timely, non-discriminatory and non-arbitrary manner. Eligible final decisions will not be based solely on automated processing where human supervision is required by law.

14.9 Repeated misuse

After an appropriate warning, QUASA may temporarily suspend:

Users who frequently submit manifestly illegal content; or
persons who frequently submit manifestly unfounded notices or complaints.

When assessing repeated misuse, QUASA may consider:

the number of violations;
their proportion compared with legitimate activity;
their seriousness;
resulting harm;
the relevant period; and
evidence of intent.

Urgent action may be taken without prior warning where required by law or necessary to address fraud, malware, violence, child-safety risks, data breaches or comparable serious harm.

14.10 Out-of-court DSA settlement

Where the Digital Services Act applies, an eligible User may have the right to refer certain content-moderation disputes to a certified out-of-court dispute-settlement body.

Use of such a body does not prevent either party from bringing proceedings before a competent court.

15. Ranking and recommendation transparency

15.1 General

QUASA uses different ranking and recommendation systems for different parts of the Platform.

The following descriptions identify the principal parameters. They do not disclose confidential source code or security mechanisms.

The relative importance of individual parameters may vary according to the feature, search query, available inventory, User preferences and safety requirements.

15.2 Editorial content

Articles, videos and editorial recommendations may be ordered or selected according to:

editorial relevance;
publication date and recency;
language;
category;
search-query relevance;
popularity and readership;
current events;
content quality;
User interests or previous interactions, where permitted; and
editorial judgement.

Sponsored placements may receive additional visibility but will be labelled appropriately.

15.3 Projects

Project ranking may be affected by:

the Advertiser’s bid;
campaign budget;
category relevance;
search relevance;
language and location;
content quality;
landing-page functionality;
recency;
engagement;
traffic quality;
fraud signals; and
compliance status.

Payment can directly improve ranking. In bid-based lists, the bid is ordinarily one of the most important parameters.

15.4 QUASA Rewards

Reward opportunities may be selected or ordered according to:

User eligibility;
location;
language;
interests;
device compatibility;
reward amount;
remaining campaign budget;
time remaining;
category relevance;
previous completion;
availability; and
fraud-prevention signals.

15.5 Quasa Connect

Client, Pro and task recommendations may be influenced by:

service category;
location or remote availability;
price;
rating and reviews;
experience;
qualifications;
language;
response rate;
previous completion;
profile completeness;
task relevance;
availability;
Client preferences; and
safety or fraud signals.

Paid visibility may affect ranking where a paid feature is offered. Such paid influence will be disclosed.

15.6 User controls

Where available, Users may influence results by changing:

search terms;
categories;
language;
location;
price range;
sorting option;
interests; or
other filters.

15.7 QUASA’s own services

QUASA’s own products, services or ecosystem Projects may receive:

editorial coverage;
featured placement;
internal promotional credit; or
prominent navigation placement.

Where such placement is commercial advertising rather than ordinary identification of a Platform feature, it will be labelled as required.

15.8 External distribution

Business User content may also be distributed through:

QUASA language versions;
search engines;
newsletters;
social networks;
Telegram or similar channels;
video platforms; and
other channels specified in an advertising order.

Unless an order states otherwise, QUASA does not guarantee distribution through every listed channel.

15.9 Freedom to offer elsewhere

Business Users remain free to offer their products or services through other platforms and on different commercial conditions, unless a separately negotiated agreement lawfully provides otherwise.

16. Third-party services and links

16.1 External services

The Platform may contain links or integrations involving:

third-party websites;
applications;
wallets;
blockchain networks;
exchanges;
payment providers;
social networks;
advertisers;
freelance Clients and Pros; and
other external services.

16.2 Separate terms

Third-party services are governed by their own terms and privacy policies.

You should review those terms before using the third-party service.

16.3 No control

QUASA does not control and is not responsible for:

third-party content;
security;
availability;
data practices;
pricing;
legality;
products;
services; or
contractual performance.

This exclusion does not apply to the extent QUASA is legally responsible for its own selection, representation or integration of a third-party service.

16.4 App stores

Use of a mobile application may also be subject to the applicable app-store terms.

An app-store operator is not responsible for performing QUASA’s contractual obligations unless its own terms expressly state otherwise.

17. QUASA intellectual property

17.1 QUASA Materials

Except for User Content and identified third-party materials, the Platform and its contents are owned by or licensed to QUASA.

This includes:

software;
databases;
design;
articles;
graphics;
videos;
compilations;
interfaces;
trademarks;
logos;
ranking systems; and
documentation.

Together, these are the “QUASA Materials.”

17.2 Limited permission

QUASA grants you a limited, revocable, non-exclusive, non-transferable right to access and use the Platform for its intended purposes in accordance with these Terms.

No ownership right is transferred to you.

17.3 Restrictions

Unless QUASA gives written permission or mandatory law permits otherwise, you must not:

republish substantial parts of QUASA Materials;
sell or sublicense them;
remove proprietary notices;
create a competing database from them;
systematically scrape them;
frame or mirror the Platform;
use QUASA trademarks in a misleading manner;
falsely imply endorsement; or
commercially train an AI model using QUASA Materials.

QUASA expressly reserves applicable text-and-data-mining rights to the extent such reservation is recognised by law.

17.4 Copyright and trademark notices

Reports of alleged intellectual-property infringement may be submitted through the illegal-content reporting mechanism described in Section 14.

The report should identify:

the protected work or right;
the allegedly infringing content;
its exact location;
the rights holder;
the reporter’s authority;
contact information; and
the legal basis of the complaint.

18. Privacy and access to data

18.1 Privacy Policy

The categories, purposes, legal bases, retention periods, recipients and rights relating to personal data must be described in the Privacy Policy.

These Terms do not replace that information.

18.2 Blockchain data

Users acknowledge that public blockchain information may remain available independently of QUASA and cannot necessarily be deleted or corrected by QUASA.

18.3 Data available to Business Users

While an account remains active, a Business User may have access to data made available through its dashboard, such as:

profile information;
submitted Project information;
campaign settings;
campaign analytics;
task information;
transaction records;
ratings;
messages; and
account balances.

The precise data available depends on the feature.

18.4 Other Users’ data

A Business User does not receive a general right to access another User’s personal data.

Advertisers normally receive aggregated or campaign-level reporting rather than directly identifiable visitor data, unless:

the User separately provides the information;
the disclosure is necessary for an agreed transaction;
a lawful data-sharing arrangement applies; or
disclosure is required by law.

18.5 QUASA access and service providers

QUASA and its contracted service providers may access data as reasonably necessary to:

operate the Platform;
host content;
process payments;
measure campaigns;
provide support;
prevent fraud;
secure accounts;
moderate content;
comply with law; and
perform the Privacy Policy.

18.6 After termination

After an account is terminated:

access to the dashboard normally ends;
the User should request or download available data before closure;
QUASA may retain records where required for accounting, legal, security, fraud-prevention or dispute purposes;
public content may remain where a separate publication agreement permits it;
secure backup copies may remain for a limited period;
aggregated or anonymised data may be retained; and
blockchain information may remain permanently accessible.

Data retention and deletion are further described in the Privacy Policy.

19. Platform availability and changes

19.1 Availability

QUASA aims to keep the Platform available but does not guarantee uninterrupted operation.

Availability may be affected by:

maintenance;
software updates;
server failures;
cyberattacks;
app-store decisions;
internet outages;
blockchain congestion;
third-party providers;
legal restrictions; or
events outside QUASA’s reasonable control.

19.2 Feature changes

QUASA may add, update, restrict or discontinue features.

Where a change materially affects an existing paid service, active task, valid reward or Business User relationship, QUASA will respect applicable contractual and statutory rights.

19.3 Beta features

A feature identified as beta, experimental, preview or test may:

contain errors;
operate with reduced availability;
change materially;
have usage limits; or
be discontinued.

Additional beta terms may apply.

19.4 No retroactive confiscation

A change to the Platform will not retroactively remove a final and valid payment or reward merely because QUASA changes the relevant feature for future activity.

This does not prevent correction of fraud, technical errors, duplicate credits, unlawful transactions or amounts subject to an unresolved dispute.

20. Suspension and termination

20.1 Termination by the User

You may stop using the Platform at any time.

Where supported, you may close your account through the account settings or by contacting support.

Website accounts and Quasa Connect App accounts are currently maintained in separate systems. Deleting one account does not automatically delete the other. A User may request deletion of either account or all associated QUASA accounts through the account-deletion page.

Before closing an account, you should:

complete or cancel active tasks;
settle outstanding amounts;
review pending campaigns;
withdraw an eligible balance;
download required records; and
resolve outstanding disputes.

20.2 Grounds for restriction

QUASA may restrict or suspend an account or feature where reasonably necessary because of:

breach of these Terms;
illegal content or conduct;
fraud or traffic manipulation;
account compromise;
non-payment;
chargeback abuse;
sanctions or compliance concerns;
misleading professional or advertising information;
failure to provide required verification;
risk to another User;
a competent authority’s order;
cybersecurity threats; or
repeated misuse.

20.3 Proportionality

Where reasonable, QUASA will use a proportionate measure, such as removing a particular item or restricting a particular feature, rather than terminating the entire account.

20.4 Notice and reasons

Where required by law, QUASA will provide:

advance notice where appropriate;
the reason for the restriction;
the relevant facts;
the applicable contractual or legal ground; and
available complaint or appeal procedures.

Immediate action may be taken where advance notice would:

violate law;
undermine an investigation;
enable fraud;
create a security risk;
expose another person to harm; or
be unreasonable due to repeated serious violations.

20.5 Business Users

Where Regulation (EU) 2019/1150 applies:

a Business User will receive a statement of reasons before or when a restriction or suspension relating to an individual offering takes effect;
termination of the entire intermediation service will ordinarily be notified at least 30 days before taking effect;
the Business User may use the internal complaint mechanism to clarify the facts; and
if a restriction is reversed, QUASA will reinstate the Business User without undue delay where technically possible.

The 30-day period may not apply where immediate termination is required by law, justified by an imperative reason under applicable law, or results from repeated breaches.

20.6 Effect of termination

Termination does not automatically cancel:

accrued payment obligations;
a User-to-User contract;
a completed blockchain transaction;
an intellectual-property licence needed for previously published paid content;
legal record-retention duties; or
provisions intended to survive termination.

20.7 Remaining balance

Any withdrawal or return of a remaining eligible balance remains subject to:

identity and compliance verification;
applicable withdrawal conditions;
active disputes;
fraud investigations;
sanctions restrictions;
network fees; and
applicable law.

QUASA may not retain a valid User balance solely as a penalty unless expressly permitted by contract and applicable law.

21. Liability

21.1 Unlimited liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

QUASA remains liable without contractual limitation for:

intent;
gross negligence;
death or personal injury caused by negligence;
fraud or fraudulent concealment;
breach of an expressly assumed guarantee;
liability under mandatory product-liability law; and
any other liability that cannot legally be limited.

21.2 Slight negligence

In cases of slight negligence, QUASA is liable only for breach of a material contractual obligation whose performance is necessary for the proper performance of the contract and on which the User may normally rely.

In that case, liability is limited to damage that was typical and reasonably foreseeable when the contract was formed.

21.3 User-to-User services

Because QUASA is generally not a party to a service contract between a Client and Pro, QUASA is not responsible for:

the quality of the service;
failure to perform;
delays caused by a User;
damage caused by a Client or Pro;
whether a service meets professional expectations; or
a User’s tax, licensing or employment obligations.

This does not exclude liability arising from QUASA’s own culpable conduct.

21.4 Third-party services

QUASA is not liable for an independent third party’s act or omission unless QUASA is legally responsible for selecting, instructing or integrating that third party.

21.5 Advertising and commercial outcomes

Unless expressly guaranteed in a signed order, QUASA is not liable merely because a campaign, listing, article or Project does not achieve an expected:

traffic level;
search ranking;
conversion;
revenue;
investment;
token price; or
commercial result.

21.6 Blockchain and market events

Subject to Sections 21.1 and 21.2, QUASA is not responsible for losses caused exclusively by:

market-price changes;
insufficient third-party liquidity;
an external exchange;
an external wallet;
an incorrect wallet address supplied by the User;
loss of private keys;
blockchain congestion;
a protocol fork;
a malicious third-party contract; or
an irreversible transaction authorised by the User.

21.7 Data loss

Where damage results from loss of data caused by slight negligence, liability may be limited to the reasonable cost of restoring data from appropriate backups that the User could reasonably be expected to maintain.

21.8 Mandatory consumer rights

The limitations in this Section do not reduce any mandatory remedy or statutory guarantee available to a Consumer.

22. Indemnification by Business Users

This Section applies only to Business Users.

A Business User will indemnify QUASA against a third-party claim, loss or reasonable legal cost to the extent the claim results from the Business User’s culpable:

breach of these Terms;
illegal Project, advertisement or service;
infringement of intellectual-property rights;
misleading commercial claim;
unlawful processing of personal data;
failure to hold a required licence;
violation of a User-to-User contract; or
fraudulent or malicious conduct.

QUASA will:

notify the Business User of the claim within a reasonable period;
provide reasonable information;
allow reasonable participation in the defence; and
not agree to an unreasonable settlement imposing non-monetary obligations on the Business User without consultation.

Consumers remain responsible according to applicable statutory law; this contractual indemnity does not apply to them.

23. Complaints, mediation and disputes

23.1 Contacting QUASA first

Users are encouraged to contact QUASA through https://quasa.io/support before starting formal proceedings.

QUASA will attempt to address a sufficiently detailed complaint within a reasonable period.

23.2 Business User complaints

Business Users may submit complaints concerning:

alleged non-compliance with applicable platform obligations;
technical issues affecting them;
ranking or advertising issues;
restrictions or termination;
payment or campaign issues; and
other measures directly affecting their use of the Platform.

The complaint system is free of charge.

23.3 P2B mediation

Where QUASA is legally required to identify mediators under Regulation (EU) 2019/1150, the mediators with which QUASA is willing to engage will be listed here.

Mediation does not prevent either party from bringing court proceedings.

23.4 Consumer dispute resolution

Quasa International GmbH is not willing and is not obliged to participate in dispute-resolution proceedings before a consumer arbitration board, unless applicable law requires otherwise.

This statement does not affect any right to use a certified out-of-court settlement body under the Digital Services Act.

23.5 Governing law

These Terms and the contractual relationship between you and QUASA are governed by the laws of the Federal Republic of Germany, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods.

For a Consumer, this choice of law does not deprive the Consumer of mandatory protections provided by the law of the country in which the Consumer habitually resides, where those protections apply.

23.6 Jurisdiction for Consumers

A Consumer may bring proceedings before any court having jurisdiction under applicable consumer and procedural law.

Nothing in these Terms imposes exclusive jurisdiction on a Consumer where such a clause would be unlawful.

23.7 Jurisdiction for Business Users

To the extent legally permitted, the courts of Frankfurt am Main, Germany, have exclusive jurisdiction over disputes between QUASA and a Business User arising from these Terms or the Platform.

QUASA may also bring proceedings against a Business User in another court having jurisdiction under applicable law.

24. Changes to these Terms

24.1 General changes

QUASA may change these Terms to reflect:

new or changed Platform features;
legal or regulatory requirements;
security risks;
technical developments;
changes to fees or business processes;
clarification of existing provisions; or
changes that benefit Users.

24.2 Notice of significant changes

QUASA will notify registered Users of significant changes within a reasonable period before they take effect, normally by email or account notification.

The notice will identify the effective date.

24.3 Business Users

Where Regulation (EU) 2019/1150 applies, QUASA will ordinarily provide Business Users with at least 15 days’ notice on a durable medium.

A longer period will be provided where a Business User reasonably needs more time to make significant technical or commercial adaptations.

During the notice period, a Business User may terminate its relationship with QUASA as permitted by applicable law.

24.4 Immediate changes

Advance notice may not be provided where an immediate change is reasonably necessary to:

comply with law or an authority’s order;
address an unforeseen and imminent cybersecurity risk;
prevent fraud, malware, spam or a data breach;
protect Users from serious harm; or
implement a change that is exclusively beneficial to Users.

24.5 No improper retroactive changes

QUASA will not impose a retroactive change on a Business User except where:

required by law;
necessary to correct fraud or error;
expressly agreed; or
beneficial to the Business User.

24.6 Continued use

Continued use after the effective date constitutes acceptance of the revised Terms where permitted by law.

Where consent is legally required, QUASA will request it separately.

25. General provisions

25.1 Entire agreement

These Terms, together with incorporated policies, accepted feature-specific terms and signed orders, constitute the agreement between you and QUASA concerning the Platform.

25.2 No waiver

Failure to enforce a provision immediately does not waive the right to enforce it later.

25.3 Severability

If a provision is invalid or unenforceable, the remaining provisions remain effective.

The applicable statutory rule will apply in place of the invalid provision.

25.4 Assignment

You may not transfer your Platform account or your agreement with QUASA without prior written consent.

QUASA may transfer the agreement as part of a merger, restructuring, sale of business or transfer to an affiliated operator, subject to applicable law and without reducing mandatory User rights.

Affected Users will be notified where required.

25.5 Force majeure

Subject to mandatory liability rules, neither party is responsible for delay caused by events outside its reasonable control, including natural disasters, war, civil disturbance, government action, widespread internet failure, blockchain failure, major cyberattack or third-party infrastructure failure.

Payment obligations already due are not excused merely by a force-majeure event.

25.6 No partnership or agency

Except for an express written agreement, these Terms do not create a partnership, joint venture, franchise, fiduciary relationship or agency between you and QUASA.

25.7 Language

These Terms are written in English.

Translations may be provided for convenience and accessibility.

For Business Users, the English version will prevail in the event of an inconsistency, to the extent permitted by law.

A Consumer’s mandatory rights relating to language, transparency and interpretation remain unaffected.

25.8 Headings

Headings are included for convenience and do not limit the meaning of a provision.

25.9 Survival

Provisions concerning intellectual property, accrued payments, liability, disputes, data retention and other matters that by their nature should survive will remain effective after termination.

26. Contact

Questions about these Terms may be sent to:

Quasa International GmbH
An der Welle 4
60329 Frankfurt am Main
Germany

Commercial Register: Amtsgericht Frankfurt am Main
Registration number: HRB 115741

Support:

https://quasa.io/support

Legal email:

[email protected]

Digital Services Act contact point:

[email protected]

Security reports:

[email protected]