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The world’s system has been transformed by the covid-19 pandemic, which has had an enormous impact on every aspect of our daily lives. The rapid spread and evolution of the disease were more significant than the public and regulatory responses. It exposed all the weak links in the health care system and required the frontline pharmacy industry, to find new ways of adapting to the shortages and comply with new regulations.
Patients have found that the local pharmacy is more than just a place to buy medication. Patients have been helped by pharmacists to understand prescription instructions and dosages. They also help them choose the best over-the-counter medications. It was risky to visit a pharmacy to purchase OTC or prescription medications in the wake of covid-19. This is especially true for those with mobility issues, the elderly, and people suffering from chronic diseases.
Protecting their patients and staff from infection is an immediate concern for pharmacists. Insufficient space for social distancing, patient aggression, and financial implications all contributed to the real risk of infection. Staff also experienced increased anxiety and stress. The pandemic caused stress in the workplace and among the staff.
These challenges require pharmacies to make sure they are taking full advantage of technology management solutions that offer the ability to manage key pharmacy functions automatically, which allows staff to focus on the front desk.
Prescription Management Software: Some Benefits, Functionalities, and Features
Communication
Prescription management software (PMS), aids pharmacies in securely and easily communicating with customers and patients via emails, texts, and phone calls. This software may have capabilities that can be used to automate the ordering process:
- Pre-programmed texts, calls, and emails can be sent to customers and patients.
- Reminders for prescription refills
- Get ready for pickup reminders
- Send dosage reminders.
Inventory Management
A PMS can manage inventory management which is crucial. PMSs can do:
Automated Dispensing
Interfacing PMS and dispensing machines can eliminate manual intervention in pill counting. This can reduce errors and allow for more prescriptions to be filled in a shorter time. The PMS can also count inventory and provide real-time inventory counts.
Automated Reordering
To ensure proper inventory maintenance, PMS allows you to program the minimum inventory per item.
Refill Management
Refill requests can be submitted online by patients using a smartphone or computer. Refills can be submitted online 24/7 without the need to call or visit the pharmacy. PMS stores all records, and refill requests are automatically sent to the pharmacy’s daily queue.
Workflow efficiency
The manual daily workflow can easily be reduced by using PMS. PMS can manage many daily activities, including communication, refill management, inventory management, automatic dispensing, and reducing staff workloads.
Shipments
PMS provides efficient shipping solutions for mail-order and retail pharmacies.
- It can create shipping labels directly from the database.
- Refill orders, etc. are automatically imported. Access to shipping and tracking information is available to both patients and staff.
Contactless Payments
Prescription Management Systems allow pharmacies to seamlessly manage receipt issuance and payment collection.
PMS has access and can identify prescriptions. You can make payments via mobile or computer, and your account can be credited. You can generate receipts directly from your computer or mobile device and access them via a computer, tablet, or smartphone app. To make it easy to collect payments, PMS can be connected with contactless swipe machines and credit card machines.
Fraud prevention
Update prescriptions in PMS and check these prescriptions within integrated drug monitoring program databases help to manage the distribution of controlled dangerous substances.
Reports
The PMS generates reports that allow pharmacists to quickly determine inventory, refills, and pending orders. It helps pharmacies identify more efficient vendors to order medicines.
E-prescription
The prescriber, or doctor, and the pharmacy are involved in this process without the patient being directly involved. The doctor sends the prescription via a secure connection to the pharmacy. The pharmacy can acknowledge the prescription and notify patients for home or pickup delivery if necessary. This reduces paperwork so prescriptions can be delivered accurately.
Compounding
This feature integrates with inventory and prescription management and ensures accurate drug dosing and use.
Scale Integration
PMS can integrate with scales to log weight and send notifications when it is exceeded.
Batch Support
PMS allows you to create complex batches, manage the quantities, and organize them. Multiple batches can be combined with the same prescription, which simplifies tracking. It can calculate pricing based on different batches.
Hospitals and healthcare workers must ensure safety for patients as well as their employees. Hospitals and health workers are guided to comply with the various policies as well as emerging policies that were created keeping in mind the pandemic. The standard operating procedures are used to assess whether the new standards have been adopted by regulatory bodies.
The Healthcare industry is constantly changing. So are the businesses and components that makeup it. Pharmacies are no exception. Pharmacy companies can be more competitive by using ready-made or made-to-order prescription software. An experienced software company can help with prescription software development. This is useful for pharmacies that want to integrate tools with existing PMS, or those who are looking for a PMS but don’t know where to start.
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