
Burger King's AI 'Patty' in Employee Headsets: Helpful Coach or Always-On Overseer?
Burger King has begun integrating an AI assistant named Patty directly into the headsets worn by its employees. This rollout, currently in a pilot phase at select locations (reportedly starting with around 500 restaurants and with plans for broader expansion), marks one of the more tangible steps yet toward embedding generative AI into everyday frontline service work.













