01.12.2023 15:30

Can Intelligent Automation Boost The Financial Services?

News image


With the technologies evolving with each passing day, the majority of companies have begun to implement Intelligent Automation (IA) into their financial operations to improve efficiency and accuracy. Considering the value IA can to a business process, we will look to explore how Intelligent Automation Platforms can reinforce financial business operations and boost the efficacy of companies.

Therefore, let us first get the basics of Intelligent Automation and then take a look at the different areas where it can be applied, as well as the benefits that come along with it.

What is Intelligent Automation? 

Intelligent Automation is the process of automating businesses that requires correct decision-making by using advanced technologies such as artificial intelligence (AI), RPA, and machine learning (ML) to increase operational efficiency. It combines cognitive and artificial intelligence solutions, involving natural language processing and ML with automation to create smart workflows and processes.

These systems can manage semi-structured data (invoices, purchase orders, and so on) in addition to unstructured data (emails, videos, and voice messages), and so on, and they can learn by examining human behavior.

Why Do Businesses Need IA?

The financial business operations encompass a wide range of activities including issuing and trading securities, underwriting, and investing in new companies, and providing banking and investment services to individuals and businesses. Automation is playing an increasingly important role in these activities, helping to streamline the process and improve efficiency.

In issuing securities, for example, automated systems can help to identify potential risks and investments, making the process more efficient. Underwriting processes can also be streamlined with the use of sophisticated software that can identify potential liabilities and opportunities. Investing in new companies can be done more effectively with the assistance of automated systems that track market trends and analyze data. Financial businesses are also benefiting from the use of automation to improve customer service. Automated systems can handle large volumes of transactions quickly and accurately, making it easier for customers to get support when they need it.

Role of Intelligent Automation in Financial Processes

Automation technologies are quickly becoming a part of financial businesses’ operations. Intelligent Automation has the potential to reinforce and improve many aspects of financial business operations that can help reduce the time spent on mundane tasks, make better decisions faster, and improve accuracy.

One major benefit of intelligent automation is that it can free up employees for more important tasks. By automating routine tasks, companies can reduce operational costs while also improving efficiency and accuracy. This type of automation can also help companies comply with regulatory requirements. Additionally, by using artificial intelligence (AI) algorithms to analyze data and make recommendations, intelligent automation can help identify risks and potential issues early on, helping to avert potential disasters.

Intelligent automation also has the potential to improve decision-making in finance. By providing instant feedback, intelligent automation can help employees make better choices faster. This leads to improved decision-making and increased profitability.

The first wave of intelligent automation in finance will focus on tasks such as front-to-back reconciliation and wire transfer processing. These tasks are relatively straightforward and can be performed automatically by computer programs, cutting down on the time required to carry out these processes manually. Over time, however, automated finance will become more sophisticated, including activities such as detecting financial risks and providing investment recommendations.

By automating routine tasks, companies can reduce costs and improve efficiency while also freeing up employees for more important work. Additionally, intelligent automation has the potential to improve decision-making in finance which leads to increased profitability.

Intelligent Automation Platforms

Intelligent automation platforms can automate a wide range of financial business operations. These platforms can help reduce time spent on tasks such as data entry, processing, and analysis. They can also improve overall efficiency and accuracy. Plus, they can help organizations keep track of their finances more effectively.

The first and foremost IA platform that comes to our mind is EdgeVerve’s AssistEdge. Then there is Accelrys Financial Edge which helps organizations manage their Accounts Payable, Accounts Receivable, and Inventories processes. It also helps identify potential financial risks early on so that they can be addressed quickly. Accelrys Financial Edge is available in both desktop and cloud versions.

Other intelligent automation platforms include Xero’s QuickBooks Online and Microsoft Dynamics 365 for Finance & Accounting. These platforms allow users to automate a variety of financial tasks, including budgeting and forecasting, preparing invoices, and billing statements, tracking expenses, and more.

Benefits of IA in Financial Services

Artificial intelligence can play an important role in reinforcing financial business operations. By automating routine tasks and streamlining processes, AI can help to improve the accuracy and speed of financial transactions. Moreover, it can help reduce costs and increase efficiency by improving communication between departments. In addition, AI can also help identify potential risks and opportunities for the organization, helping to make better decisions and protect against future risks.

Challenges Facing Automation in Financial Business Operations

Financial operations have always been a challenging area for automation. Automation can be helpful in streamlining these processes, but it also poses its own set of challenges. Some of the most common challenges facing financial automation include:

Data fragmentation: Financial data is often fragmented across multiple systems and databases, making it difficult to process and automate.

Manual Processing: Many financial processes are still performed manually, which makes them susceptible to errors and human errors. Automation can help to improve accuracy and speed up these processes.

Perceived complexity: Many people view financial transactions as complex and difficult to understand, which can make them resistant to automated processing.

There are many other challenges that face financial automation, but these are some of the most common ones. By addressing these challenges, financial businesses can significantly improve their efficiency and performance

Challenges And Risks Associated With The Use Of Ai In Financial Business Operations

There are a number of challenges and risks associated with the use of AI in financial business operations, including the potential for automation to reinforce systemic risk and create an unfair advantage for those using AI-enabled systems. As AI technologies continue to evolve and become more widespread, it will be important to carefully consider the implications of their adoption before making any decisions.

Another challenge is that AI systems are often opaque and difficult to understand, which can make it difficult to identify when they are behaving abnormally. In addition, there is a risk that the system will not be able to correctly assess the probability or magnitude of events, potentially leading to disastrous consequences. Finally, there is always a risk that data breaches will occur, compromising the privacy of individuals and damaging the reputation of organizations.

Future Scope of IA

As the automation of financial business operations has the potential to improve efficiency and accuracy in key processes, such as bank lending, securities trading, and accounting, automated decision-making can help identify potential risks and optimize performance.

It can also reduce the need for human labor in many areas of financial business operations. For example, a robot can process loan applications faster than a human can. This reduces waiting time for customers and helps banks make more loans. In addition, automating various accounting tasks can free up staff to focus on more strategic activities.

However, while automation has the potential to improve efficiency and precision in many areas of financial business operations, it cannot do so on its own. Automation needs to be integrated into the overall business process in order to be most effective. This integration may require changes to current systems or the development of new ones altogether. Hence, it should be implemented by the firms as quickly as possible in the future.


Yes, intelligent automation can reinforce the financial business operations in an organization. However, doing so should be done thoughtfully and with caution to avoid unintended consequences. An intelligent automation system that is not carefully designed and implemented could lead to increased workloads for employees, decreased efficiency, and even job losses. Before implementing any form of intelligent automation into your organization, it is important to have a clear understanding of its potential benefits as well as its risks.

Thank you!
Join us on social media!
See you!