11.02.2022 13:30

9 Best Features Your New Video Conference System Must Deliver

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Each video conference system has its own unique features. There are nine key features that all top platforms share in common.

Important Features to Look for in a Video Conference System

You are ready to make the jump and buy a new videoconferencing system for your company. Where do you begin? There are many options available, but you don’t have to be overwhelmed. This makes it even harder to make the right choice.

There is one question that will jump-start your search for the right software and direct you in the right direction. What are the key selling points that set the best videoconferencing software apart? You need a tool that meets your team’s expectations.

These are the 9 essential features that your new video conference app should have to be worth the investment. These are the must-have features for your video conference system.

9 Best Features Your New Video Conference

1. HD Video

HD is essential to increase immersion and employee engagement. They want to see sharp images and not blurred blurry images that may be posted by their online instructors or coworkers.

Slow internet connections can affect the quality of images. To ensure everyone has the best viewing experience possible, you should provide pre-event instructions. For example, list the minimum tech requirements like supported devices and optimal bandwidth.

2. Screen Sharing

Screen sharing allows participants to share what is displayed on their screens in real-time. This is great for team problem solving and task walk-throughs. To get peer feedback, they can also refer to documents.

Your L&D graphic design might share their work in progress and request revision notes. This can be used during live events to show employees how to use online training resources and learn new tools.

3. Recording

Perhaps an employee is unable to attend the meeting or you need to increase your online training library cost-effectively and quickly. You can record the event and then send the link to other users using this videoconference app feature.

The footage can be edited and uploaded to your repository as a webinar. You can also break it up into smaller modules for JIT support. Make sure that the new software works with your rapid authoring programs. This will allow you to add visuals and transitions to the software before it is uploaded to your library.

4. Brand Integration

Modern video conferencing systems let you incorporate your branding elements, such as your logo or color scheme. You can create webinars or workshops that match your brand.

It also makes it easier to meet with clients and other partners. Before you meet with vendors, ask about white labeling options and customization. This feature can be included in your RFP.

5. Voice over Internet Protocol (VoIP)

VoIP allows participants to switch between video conferencing and audio calls without any lag. Sessions are hosted online which makes them easier to access.

Employees log in using their mobile devices to access the platform. They need to share their screen halfway through the voice chat.

They then enable the webcam and share a short presentation with their peers. Based on their individual preferences, other participants can decide whether they want to switch to video or audio.

6. Chat live

Live chat is a great tool for communicating with your peers and sharing resources (without mics). Live chats are great for large groups because everyone can contribute without being overwhelmed by the noise.

Sometimes, the presenter or instructor might decide to mute all microphones so they can concentrate on the topic. Live chats allow them to participate in the discussion.

7. User-Friendly Interface

The staff shouldn’t spend hours getting used to the new videoconferencing software. Your new system should be intuitive and user-friendly.

This includes clear labels/buttons, and a simplified UI. They can switch between audio or video quickly, or even turn off their microphones during a meeting. The software should be accessible from any web browser or mobile device.

8. Breakout rooms

Users can host sessions in breakout rooms, which allows them to be away from the online crowd. For example, you could break into peer coaching groups following a live event or engage in group activities during an online workshop.

Personalization is another perk. Personalization is another perk. Employees can discuss important topics and focus on their individual needs in a more private setting, rather than trying to tackle sensitive topics during the main event with 150 people listening in.

9. Support of the highest quality

Vendor support has two levels. There is direct support they offer to customers via phone, email, or live chat. There are also online training resources that can help you troubleshoot problems on your own.

These include tutorials and videos they have in their online knowledge base. Many companies have user groups where you can ask questions or search the archive.

Support services should be tailored to your requirements for every top-quality video conference app. You might be looking for tools that offer phone support during business hours. This will allow you to get immediate help and give you added security knowing that the vendors can always provide technical expertise and insight.


These video conference system features are designed to maximize ROI and functionality. However, you should consult your team before adding more. This will help you determine the level of support that is appropriate based on your team’s skills and experience.

You can then use the online directory for the best video conferencing software that suits your needs. Each listing includes a detailed list with platform features and support services. This makes it easy to find the best system for you and saves time.

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