Tidio – Customer Service Platform, Live Chat & AI Support Automation

#Quasa #QUA #Tidio

Tidio is a customer service platform developed by Tidio, a company founded in Poland in 2013. It combines live chat, help desk ticketing, automated conversation flows and an AI support agent called Lyro. Designed for online stores and service businesses, it brings website chats, email and supported social messaging channels into one workspace. Lyro uses supplied support content to answer customer questions, with handoff options for human assistance. Teams can build rule-based automations visually, manage tickets and review support analytics. A free plan is available alongside Starter, Growth, Plus and Premium options. AI conversations and Flows have separate usage allowances; current pricing is listed on the official website. Integrations include Shopify and WordPress.

𝗖𝗢𝗥𝗘 𝗦𝗧𝗥𝗘𝗡𝗚𝗧𝗛𝗦
• Centralized customer conversation management
• Live chat alongside ticketing
• AI answers using supplied content
• Visual automation without coding
• Human handoff for complex questions

𝗜𝗗𝗘𝗔𝗟 𝗙𝗢𝗥
Small and medium businesses seeking website support, shared messaging and automation, particularly online stores.

𝗛𝗜𝗚𝗛𝗟𝗜𝗚𝗛𝗧𝗦
• Shopify and WordPress integrations
• Instagram and Messenger messaging
• Free plan available
• Starter and Growth paid plans
• Android and iOS applications

𝗣𝗢𝗧𝗘𝗡𝗧𝗜𝗔𝗟 𝗖𝗢𝗡𝗦𝗜𝗗𝗘𝗥𝗔𝗧𝗜𝗢𝗡𝗦
• Check separate AI conversation allowances
• Review Flows visitor usage limits
• Advanced features depend on plan
• AI needs maintained support content
• Test handoffs with complex inquiries

𝗢𝗩𝗘𝗥𝗔𝗟𝗟 𝗩𝗘𝗥𝗗𝗜𝗖𝗧
4.2/5 stars. Use Tidio when your team needs live support and automated answers in one workspace. Confirm total costs, usage allowances and required integrations first. Earn 1 QUA reward by reviewing on Quasa.io too!

𝗚𝗘𝗧 𝗦𝗧𝗔𝗥𝗧𝗘𝗗: https://quasa.io/projects/tidio