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Are you someone who wants to open a hotel and wants to know which technologies hotels are using or you are someone who wants to stay in and want to know the same? Well, we got you both covered. Keep reading the article to know more.
Hotel technology has come a long way over the years and it’s become more essential than ever for hoteliers to stay ahead of the curve. Here are three of the most common types of hotel technology. Artificial Intelligence, Big Data, and the Internet of Things (IoT). Each of these technologies has revolutionized the way the hospitality industry operates.
Treebo Hotels is one example that has efficiently used these technologies to improve its services.
- Artificial intelligence (AI) is the ability of machines to mimic human intelligence in order to solve problems or perform tasks. This technology allows computers to learn for themselves by analyzing huge sets of data and giving them feedback based on their performance.
- This can then be used to make more accurate predictions about future events or improve the efficiency of existing processes. One of the most popular applications of Al in the hospitality sector is chatbots. These automated programs allow guests to communicate with a hotel through a simple text-based interface without having to make a phone call or send an e-mail.
- They usually take the form of a virtual assistant that provides personalized assistance to the guest by answering questions and providing recommendations. For example, your hotel’s website may use an Al-powered chatbot to converse with guests and provide answers to questions about the hotel and its services. It can also act as a reservation agent and assist guests with booking their reservations. Some examples of chatbots include Alexa, Siri, and Cortana.
- Big data refers to large data sets that can be analyzed to reveal patterns, trends, and other useful information. For hotels, it allows them to explore various data about their guests’ activities to understand their needs better and improve their service. The term “big data” refers to extremely large datasets that are often collected from a variety of sources (such as social media) and analyzed to find patterns and trends. In the hospitality industry, it can be used to create personalized experiences for your guests by providing them with more personalized services.
Hotels are collecting all kinds of information about their guests’ preferences and behavior in order to improve their offerings and provide better service. Much of this information is collected from online reviews and social media, such as Facebook, Twitter, and Instagram. However, hoteliers need to be careful about how they collect and use personal information because there may be laws that govern what data they can collect and how they can use it. Treeboo Hotels also uses big data to make better predictions to get the best hotel for your need.
- IoT devices are devices that connect to the internet and can send and receive information. Hotels can use these devices to monitor guest activity during their stay in the hotel and perform specific tasks automatically based on this information. For example, loT devices can be used to control the lights and temperature in a room and even prepare the room before a guest arrives by providing it with the necessary amenities. These are just a few of the most common types of hotel technology. There are many others that you may have heard about but may not have a clear understanding of how they are being used to improve the experience of your guests.
With the help of all these technologies and many more, the experience of living in a hotel has increased by many times. It has also made it easy for hoteliers to serve the guests of their hotel more accurately. If the hotel knows about the behavior of the guest with the help of big data, and AI they can put complementary items in the rooms which can make guests happy.
Conclusion
At last, we would like to say that technology is helping a lot in the hotel industry. It is changing how the entire hotel industry works. It had made the hotel industry more profitable. It makes things more pleasant for both the parties the guest and the hotelier. Keep using the tech to grow more. We hope this article might have helped you.
FAQs
Why Is Hotel Technology Becoming More Important?
Technologies have been introduced to make human work much easier. The use of hotel technologies is becoming more important with the passing of time as it allows hotel work to be done with much more efficiency rather than manual labor. Some of the hotel technologies like online booking allow the customers with better facilities which will eventually work in favor of the hotel by increasing their repetitive customers.
Ignoring the use of technologies in hotels will somewhere make a big gap between the world and the hotel. And will somehow pave the way for competitors to gain upper hand in the business. Hence, making use of available technology is equally important in the hotel.
How Can Technology Enhance Hotel Management?
Hotel technologies like online booking, AI chatbots, etc create an easy way for customers to gain their desired results from the hotel. The one looking to book the hotel room might find it difficult to reach out to the hotel at the correct time or might face some issues when making an end-moment plan. But when the same thing is considered with the use of online booking, the issue will be sorted within minutes.
For the customer looking out for some support from the hotel team, it might seem rude to wait or visit the professional. But the same thing can be conveyed to the respective person by making use of AI chatbots. Henceforth we can predict that technology can enhance hotel management by any means. The only required thing is to identify the best-required technology and its proper use.
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