Quack AI Isesengura: Abakozi b'ubwenge bw'ubukorano bashobora gutozwa n'ibikorwa bya CX byikora

#Quasa #QUA #QuackAI

Quack AI (quack.ai) ni sisitemu y'imikorere ihanitse y'abakozi b'ubwenge bw'ubukorano (AI) bashobora gutozwa, yagenewe ibikorwa byo gufasha abakiriya no kunoza ubunararibonye bwabo (CX). Uhuza sisitemu zawe zo gufasha abakiriya, ububiko bw'ubumenyi cyangwa sisitemu za CRM (nka Zendesk, Salesforce, Intercom na Slack), maze urubuga rukagufasha gushyira mu bikorwa abakozi ba AI b'inzobere mu nzego zitandukanye, bakemura ubusabe bw'ubufasha bugaruka kenshi, bagatanga ubufasha bushingiye ku miterere y'ikibazo, kandi bagatangiza ibiganiro n'abakiriya mbere y'uko babisaba. Ugenzura ibipimo by'ibiganiro, ugakurikirana amanota agaragaza icyizere abakozi ba AI bafitiye ibisubizo byabo, kandi ugasesengura imbaho zerekana imikorere ukanze rimwe, ku miyoboro irimo imeri, ibiganiro byo muri porogaramu, ibigo by'ubufasha n'amafishi. Ikurikirana kandi ibisubizo bya Autonomous QA, impapuro z'amanota ushobora guhindura uko ubishaka, inyongera z'amakuru zitangwa mu buryo bw'ubwenge n'ibyo Voice of Customer igaragaza. Uburyo bw'ibanze ikoramo bushingiye ku bushobozi buhanitse bwo kwiyigisha, aho abakozi ba AI bigira ku bakozi b'abantu bitwara neza kurusha abandi, bakagaragaza ibyuho mu bumenyi, kandi bagashyira ikimenyetso ku bisubizo badafitiye icyizere gihagije kugira ngo byoherezwe ku bakozi babishoboye kurushaho.

IBYIZA BY'INGENZI
• Abakozi ba AI bashobora gutozwa kandi b'inzobere mu nzego zihariye, bashobora kwikoresha mu gukemura 60–80% by'ubusabe bw'ubufasha bugaruka kenshi, batanga ibisubizo by'ukuri ku rugero rwo hejuru kandi bubahiriza ibisabwa
• Urubuga rwa Autonomous QA rusuzuma ibiganiro byakozwe na AI n'ibyakozwe n'abantu, rukoresheje impapuro z'amanota ushobora guhindura uko ubishaka n'ibikoresho by'ubwenge byo gukurikirana
• Imicungire y'ubumenyi ihora ivugururwa, itahura ku buryo bwikora ibyuho, amakuru avuguruzanya n'ibisubizo bibura mu nyandiko zawe
• Amabwiriza yo kwicisha bugufi yubatswe muri sisitemu, yemeza ko AI yohereza ikibazo ku bakozi b'abantu iyo itaremezwa ko ibifitiye ubushobozi, idafite icyizere cyangwa ibisabwe mu buryo bweruye
• Gushyira abakozi mu bikorwa ku miyoboro yose, bibafasha gukora nta nkomyi mu biganiro byo muri porogaramu, kuri imeri, mu bigo by'ubufasha, mu mafishi no kuri Slack  

IBEREYE CYANE
Abayobozi b'ubufasha bw'abakiriya, amatsinda ashinzwe ibikorwa bya CX, abayobozi b'amatsinda y'abahanga mu by'ikoranabuhanga n'ibigo bikura bikora mu ikoranabuhanga cyangwa mu ikoranabuhanga ry'imari, bifuza kwagura ubufasha batakaje uburyo bwo kwita ku bakiriya nk'abantu.

IBY'INGENZI BIGARAGARA
• Gusubiza byihuta 2x ku miyoboro y'ibiganiro na imeri
• Kugabanya umutwaro w'akazi k'abakozi ho 30–50% no kugabanya umunaniro ukabije uterwa n'akazi
• Imbaho za Voice of Customer zigaragaza amakuru ako kanya, zihindura ibitekerezo by'abakiriya mo amakuru yafasha gufata ingamba zo kunoza igicuruzwa
• Ibibazo by'inyongera bibazwa mu buryo bw'ubwenge, byemeza ko abakiriya bumviswe neza mbere yo gukemura ibibazo
• Uburyo bwihuse bwo gushyiraho sisitemu mu minota 20 uyoborwa, burimo kuyihuza na sisitemu za CRM mu buryo bwizewe  

IBISHOBORA GUKENERA KWITABWAHO
• Icyiciro cya mbere cyo gutoza gisaba amabwiriza y'imikorere asobanutse n'amakuru y'ubusabe bw'ubufasha bwo mu bihe byashize, kugira ngo sisitemu ihuzwe neza n'urwego izakoreramo
• Guhuza sisitemu z'ibigo mu buryo bwihariye kandi bugoye bishobora gusaba kubihuza n'amategeko agenga uko ibikorwa by'ubufasha bikurikirana
• Sisitemu zakira ubusabe bw'ubufasha bwinshi zisaba guhora hakurikiranwa ibipimo ngenderwaho bigena igihe ikibazo cyoherezwa ku bakozi babishoboye kurushaho
• Buri gihe, gerageza ibisubizo by'abakozi ba AI ahabugenewe ho kugeragereza mbere yo kubashyira mu bikorwa byuzuye bakorana n'abakiriya  

UMWANZURO RUSANGE
Inyenyeri 4.9/5. Koresha Quack AI igihe ukeneye sisitemu y'imikorere ya AI ifite ubushobozi buhanitse kandi ishobora gutozwa, kugira ngo ubufasha bw'abakiriya bwikoreshe, woroshye QA kandi wagure ibikorwa byawe bya CX mu buryo bwizewe. Suzuma ibyo ububiko bw'ubumenyi bukubiyemo n'igenamiterere ryo kohereza ibibazo ku bakozi babishoboye kurushaho mbere yo gutangira kuyikoresha ku bakiriya. Nawe bona igihembo cya 1 QUA wanditse isesengura kuri Quasa.io!

TANGIRA: https://quasa.io/projects/quack-ai