Serval: Pulatifomu ya ITSM yomangidwa pa AI yokhala ndi gulu la ma agent odzigwirira ntchito.

#serval #Quasa #QUA

Serval (yomwe ikupezeka pa Quasa.io/projects/serval) ndi pulatifomu yoyendetsera ntchito za IT yomangidwa pa AI, yomwe ikusintha mmene makampani amakono akuluakulu amayendetsera ntchito zothandiza ogwiritsa ntchito, kuyang'anira zilolezo zolowa m'makina, ndi kugwiritsa ntchito makina kuti ntchito zizichitika zokha mu 2026.

M'malo mwa makina achikhalidwe olembetsera ndi kutsatira zopempha thandizo, Serval imagwiritsa ntchito gulu la ma agent a AI odzigwirira ntchito omwe ali kale m'pulatifomuyi. Ma agentwa amathetsa zopempha, amapereka zilolezo zolowa m'makina, ndiponso amapanga njira zovuta zoyendetsera ntchito — zonsezi kuchokera ku mafotokozedwe osavuta olembedwa m'chinenero cha tsiku ndi tsiku.

Chimene chili pachimake pa Serval ndi luso lodabwitsa lakuti “fotokozani zomwe mukufuna → zichitike” kwa magulu a IT, chitetezo, oyang'anira antchito, ndi oyang'anira malo ogwirira ntchito.

Zinthu zazikulu zomwe imapereka ndi izi:
• Gulu la Ma Agent a AI — ma agent odzigwirira ntchito amasamalira zopempha thandizo, kupereka zilolezo zolowa m'makina panthawi yomwe zikufunika, kukonzekeretsa antchito atsopano/kuchotsa zilolezo za antchito ochoka, ndi zopempha za IT za tsiku ndi tsiku kudzera pa Slack, Teams, imelo, kapena tsamba lolowera pa intaneti.
• Chida Chopangira Njira Zoyendetsera Ntchito Pogwiritsa Ntchito Chinenero cha Tsiku ndi Tsiku — fotokozani njira iliyonse yogwirira ntchito m'Chingelezi chosavuta ndipo Serval ipanga makina oti ntchitoyo izichitika yokha, okonzeka kugwiritsidwa ntchito pa ntchito zenizeni, okhala ndi code, kasamalidwe ka Git, ndi UI yosafuna kulemba code.
• Pulatifomu Yophatikiza Zonse — ntchito yothandiza ogwiritsa ntchito yoyenda bwino, yosinthanitsa ndi kugwirizanitsa deta mbali zonse ziwiri ndi zida zomwe zilipo kale, kasamalidwe kanzeru ka katundu, ndi mfundo zochokera ku AI zomwe zingagwiritsidwe ntchito pochitapo kanthu.
• Kasamalidwe ka Zilolezo Zolowa M'makina Koyenerera Makampani Akuluakulu — kupereka zilolezo panthawi yomwe zikufunika motsatira malamulo okhazikitsidwa kudzera mu SCIM/API/njira zoyendetsera ntchito, ma dashboard oyang'anira kutsatiridwa kwa malamulo, ndi mbiri yonse ya zochitika yoti igwiritsidwe ntchito pofufuza.
• Wothandizira wa AI ndi Mfundo Zothandiza — amapereka malingaliro a njira zoyendetsera ntchito, amawonjezera ndi kukonza zosungiramo chidziwitso, ndiponso amapereka yekha malingaliro owongolera magwiridwe antchito.
• Yosinthika ndi Yotetezeka — ingayikidwe mu cloud, m'njira yophatikiza cloud ndi makina a bungwe, kapena m'makina oyendetsedwa ndi bungwe lenilenilo, ikutsatira zofunikira za SOC 2, HIPAA, GDPR ndipo chitetezo chimakhala choyatsidwa kuyambira pachiyambi.

Ndi yoyenera kwambiri makampani aukadaulo omwe akukula mofulumira, makampani akuluakulu okhala ndi magulu ogwira ntchito m'malo osiyanasiyana, ndi bungwe lililonse lotopa ndi kusamalira pamanja zopempha thandizo la IT ndi njira zogwirira ntchito zochedwa.

Mu 2026, itapeza ndalama za $75M pa gawo la Series B pamene mtengo wa kampaniyo unayerekezedwa kukhala $1B (motsogozedwa ndi Sequoia), Serval yakhala njira ya ITSM yomangidwa pa AI yomwe magulu amasankha akafuna kuti 50%+ ya zopempha zomwe amalandira zizichitika zokha, pamene akupitirizabe kuyang'anira zonse ndi kutsatira zofunikira zonse.

Anthu ogwira ntchito za IT ayamba kale kuona kusintha kwakukulu:
“Titasamukira ku Serval, tinatha kumaliza zokha zoposa 50% za zopempha zomwe timalandira.” — Vernon Man, Mtsogoleri wa IT
“Ma agent a AI a Serval amatipangitsa kumva ngati tili ndi gulu lonse lopanga makina oti ntchito za IT zizichitika zokha, lomwe siligona konse.”

Imachita bwino kwambiri makamaka pothetsa yokha zopempha thandizo, kupanga makina oti ntchito zizichitika zokha potsatira mafotokozedwe a m'chinenero cha tsiku ndi tsiku, kuyang'anira zilolezo zolowa m'makina panthawi yomwe zikufunika, ndi kusintha IT kuchoka pa gawo longowonongera ndalama n'kukhala gawo lothandiza kukwaniritsa zolinga zazikulu za bungwe.

Zofooka: Kuti mupeze zotsatira zabwino kwambiri, pamafunika kukhazikitsa kaye malamulo ena ndi kulumikiza pulatifomuyi ndi makina ena; popeza ndi chida champhamvu cha makampani akuluakulu, imapangidwira makamaka magulu apakatikati mpaka akuluakulu (makampani ang'onoang'ono angaone kuti mphamvu zake zonse ndi zochuluka kuposa zomwe akufunikira); m'magulu a mapulani otsika, kugwiritsa ntchito kwambiri ma agent a AI kumawerengedwa potengera ma credit.
Ponseponse, kwa magulu a IT ndi oyendetsa ntchito mu 2026 omwe akufuna kupita patsogolo kuposa zida zachikhalidwe za ITSM ndi kugwiritsa ntchito ma agent a AI pa ntchito zambiri, Serval ndi imodzi mwa mapulatifomu otsogola kwambiri komanso othandiza pa ntchito zenizeni omwe alipo. Si makina enanso ongolembetsera ndi kutsatira zopempha thandizo — ndi makina oyendetsera ntchito za IT omangidwa pa AI kuti agwirizane ndi liwiro la mabizinesi amakono.  
Pezaninso mphotho ya QUA kudzera pa Quasa!

Nyenyezi 4.8/5 (yapambana kwambiri chifukwa cha kuchuluka ndi kuzama kwa ntchito zomwe imatha kuchita yokha, nzeru za ma agent, ndi kukonzeka kugwiritsidwa ntchito m'makampani akuluakulu; pali mfundo zochepa zokhudza kukonza zoikamo koyambirira ndi mitengo pamene ikugwiritsidwa ntchito pa ntchito zochuluka kwambiri).

Yambani: https://quasa.io/projects/serval