Quack AI Ukuhlaziywa: Ama-ejenti E-AI Aqeqeshekayo Nokusebenza Kwe-CX Okuzimele

#Quasa #QUA #QuackAI

I-Quack AI (quack.ai) iwuhlelo lokusebenza oluthuthukile lwama-ejenti e-AI aqeqeshekayo, olwenzelwe ukwesekwa kwamakhasimende nokusebenza okuphathelene nolwazi lwamakhasimende lapho esebenzisa izinsizakalo (CX). Uxhuma ideski lakho losizo, isizindalwazi solwazi, noma izinhlelo ze-CRM (njenge-Zendesk, Salesforce, Intercom, ne-Slack), bese inkundla ikuvumela ukuba usebenzise ama-ejenti e-AI akhethekile asebenza emikhakheni eminingi, asingatha amathikithi aphindaphindayo, anikeze ukwesekwa okuhambisana nomongo, futhi axhumane namakhasimende kusengaphambili. Ngokuchofoza kanye, ubuyekeza izilinganiso zezingxoxo, uqaphe amaphuzu okuzethemba kwama-ejenti, futhi uhlaziye amadeshibhodi okusebenza kuzo zonke iziteshi ezifana ne-imeyili, ingxoxo engaphakathi kohlelo lokusebenza, izikhungo zosizo, namafomu. Iphinde ilandelele imiphumela ye-Autonomous QA, amakhadi okulinganisa enziwa ngokwezidingo zakho, ukwengezwa kolwazi okuhlakaniphile, nemininingwane ye-Voice of Customer. Indlela eyinhloko yokusebenza incike emakhonweni athuthukile okuzifundela, lapho ama-ejenti e-AI efunda kuma-ejenti angabantu asebenza kahle kakhulu, ehlonza izikhala olwazini, futhi ehlaba umkhosi ngokuzenzakalelayo ngezimpendulo anokuzethemba okuphansi ngazo ukuze zidluliselwe ezingeni eliphezulu losizo.

AMANDLA AYINHLOKO
• Ama-ejenti e-AI aqeqeshekayo agxile emikhakheni ethile, akwazi ukusingatha ngokuzenzakalelayo amathikithi okwesekwa aphindaphindayo angu-60–80% ngokunemba okuphezulu nangokuhambisana nemithetho
• Inkundla ye-Autonomous QA ehlola ukuxhumana kwe-AI nokwabantu isebenzisa amakhadi okulinganisa enziwa ngokwezidingo zakho namathuluzi okulandelela ahlakaniphile
• Ukuphathwa kolwazi okuvumelana nezinguquko, okuthola ngokuzenzakalelayo izikhala, ukuphikisana, nezimpendulo ezingekho emibhalweni yakho
• Izinqubo zokuthobeka ezakhelwe ngaphakathi eziqinisekisa ukuthi i-AI idlulisela udaba kuma-ejenti angabantu uma ingaqinisekisiwe, ingazethembi, noma icelwe ngokucacile ukuba yenze kanjalo
• Ukusetshenziswa kuzo zonke iziteshi okuvumela ama-ejenti ukuba asebenze ngokushelelayo engxoxweni engaphakathi kohlelo lokusebenza, kuma-imeyili, ezikhungweni zosizo, kumafomu, naku-Slack  

IFANELEKA KAKHULU
Abaholi bokwesekwa kwamakhasimende, amaqembu okusebenza kwe-CX, abaphathi bobunjiniyela, namabhizinisi akhulayo obuchwepheshe noma obuchwepheshe bezezimali afuna ukwandisa ukwesekwa kuyilapho elondoloza ukunakekelwa kobuntu.

OKUVELELE
• Izikhathi zokuphendula ezishesha ngo-2x eziteshini zengxoxo ne-imeyili
• Ukuncipha komthwalo womsebenzi wama-ejenti ngo-30–50% nokuncipha kokutubeka ngenxa yomsebenzi
• Amadeshibhodi e-Voice of Customer abonisa ulwazi ngesikhathi sangempela, aguqula imibono ibe ulwazi oluqondisa izinyathelo zokuthuthukisa umkhiqizo
• Ukubuza imibuzo yokulandelela ngobuhlakani okuqinisekisa ukuthi amakhasimende aqondwa kahle ngaphambi kokuxazulula izinkinga
• Uhlaka lokusetha olusheshayo oluqondiswayo lwemizuzu engu-20, olunokuxhumana okuphephile nezinhlelo ze-CRM  

IZINTO OKUNGASE KUDINGE ZICATSHANGELWE
• Isigaba sokuqala sokuqeqesha sidinga umhlahlandlela ocacile nemininingwane yamathikithi esikhathi esedlule ukuze kuvumelane kahle kakhulu nomkhakha
• Ukuxhumanisa okuyinkimbinkimbi nezinhlelo zebhizinisi okwenziwa ngokwezidingo zalo kungase kudinge ukuhambisana nemithetho yokulandelana komsebenzi wokwesekwa
• Izinhlelo ezisingatha amathikithi amaningi zidinga ukuqapha okuqhubekayo kwemingcele enquma ukudluliselwa kwezindaba ezingeni eliphezulu losizo
• Hlola njalo izimpendulo zama-ejenti ezindaweni zokuhlola ngaphambi kokuwasebenzisa ngokugcwele ekuxhumaneni namakhasimende  

ISINQUMO ESIPHELELE
Izinkanyezi ezingu-4.9/5. Sebenzisa i-Quack AI uma udinga uhlelo lokusebenza lwe-AI olunamandla noluqeqeshekayo ukuze wenze ukwesekwa kwamakhasimende kusebenze ngokuzenzakalelayo, wenze i-QA isebenze ngokushelelayo, futhi wandise ukusebenza kwakho kwe-CX ngokuphephile. Buyekeza ukuthi isizindalwazi solwazi sihlanganisa ini nezilungiselelo zokudluliselwa kwezindaba ezingeni eliphezulu losizo ngaphambi kokuqala ukusebenza namakhasimende. Thola nomklomelo ongu-1 QUA ngokubhala ukuhlaziywa ku-Quasa.io!

QALA: https://quasa.io/projects/quack-ai