Twig: Kusintha kwambiri chithandizo kwa makasitomala a B2B pogwiritsa ntchito RAG yoyendetsedwa ndi AI

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Twig (yofotokozedwa pa Quasa.io/projects/twig) ndi nsanja yamakono yothandizira makasitomala pogwiritsa ntchito AI, yomwe ikusintha mmene ntchito zothandizira makasitomala a B2B zimayendera mu 2026.

Njira iyi yochokera ku Twig.so, yogwiritsa ntchito RAG, imathandiza magulu kupanga, kuyambitsa ndi kukulitsa ma agent ogwiritsa ntchito chidziwitso mofulumira 10x kuposa kale, kupereka mayankho olondola nthawi yomweyo pa mafunso a makasitomala kudzera pa imelo, macheza ndi njira za mkati mwa app — kuchepetsa nthawi yoyankha mpaka 60% ndi kukweza ndi 35%+ mlingo wa mavuto amene amathetsedwa kasitomala akangolankhula nawo koyamba, komanso kuposa zida zakale monga Zendesk kapena Intercom pa ntchito zodziyendetsa zokha mothandizidwa ndi AI ndi pa kuchuluka kwa mmene deta imalumikizidwira.

Pa maziko ake, Twig imagwira ntchito ngati dongosolo la RAG lakumbuyo lokonzeka kugwiritsidwa ntchito pa ntchito zenizeni, lokhala ndi ma agent apadera a AI amene amayendetsa ntchito yonse yothandizira makasitomala: kuyambira polowetsa deta ndi kusanthula tanthauzo lake mpaka kuzindikira cholinga cha kasitomala nthawi yomweyo, kupanga mayankho ogwirizana ndi munthu aliyense, ndi kupititsa nkhani kwa ogwira ntchito othandizira makasitomala popanda zosokoneza.

Zinthu zazikulu zimene ili nazo zikuphatikizapo zolumikizira deta 30+ (zochokera ku malo monga Google Drive, Confluence, Salesforce, Slack ndi nkhokwe za deta), kufufuza ndi kukonza zolakwika pa kulowetsa deta kuti deta yolakwika ikonzedwe, makina opanga deta yopangidwa mwaukadaulo kuti ayeretse deta yolowetsedwa yokhala ndi zosokoneza, choyang'anira kukumbukira kuti zokambirana zipitirire mogwirizana, kuwunika PII kuti itsatire malamulo, kugawa deta mwanzeru m'zigawo zing'onozing'ono kuti ikonzedwe bwino, njira zapamwamba za RAG zokhala ndi chida chopangira malangizo a ntchito (kupanga ma agent a RFPs kapena mayankho popanda kulemba khodi), njira zobwerezabwereza zosonkhanitsira ndi kugwiritsa ntchito ndemanga za ogwiritsa ntchito kuti ipitirize kuphunzira, kuwunika kodziyendetsa kokha pa mbali 7+, REST API ndi MCP zolumikizira makina malinga ndi zosowa, ma plugin a mkati mwa app, zowonjezera za msakatuli/imelo (Gmail/Outlook), bokosi la mauthenga lophatikiza ntchito za AI ndi anthu, ndi madashibodi osanthula deta amene amatsata kagwiritsidwe ntchito, kulondola ndi miyeso ya CX.

Imathandiza kugwira ntchito m'zinenero zambiri (ndipo imamvetsetsa tanthauzo m'zinenero zosiyanasiyana) komanso imaonetsetsa kuti mayankho ake ali ndi umboni wa kumene mfundo zachokera ndiponso akugwirizana ndi zoona kuti anthu apitirize kuikhulupirira.

Ndi yoyenera kwambiri kwa magulu a B2B a m'magawo a SaaS, fintech, malonda a pa intaneti ndi ukadaulo — imayankha yokha mafunso a nthawi zonse, kuthetsa mavuto ovuta, kufufuza mmene zinthu zilili (mwachitsanzo, malipiro kapena zopempha), ngakhalenso kupereka malangizo kasitomala asanawapemphe. Mphamvu zake zazikulu zimaonekera pa kudalirika ndi liwiro lake: ma agent amaphunzitsidwa ndi deta yanu ya kampani kuti azicheza ndi makasitomala mogwirizana ndi mtundu wanu wa malonda komanso momvetsetsa mmene akumvera, amachepetsa kwambiri ndalama zothandizira makasitomala poyendetsa okha 50%+ ya matikiti opempha thandizo, ndipo amawonjezera zokolola za ogwira ntchito othandizira makasitomala powapatsa msanga mayankho oyambirira ndi mfundo zothandiza.

Zosintha zaposachedwa za 2026, zomwe zapititsa patsogolo kukonza kwa RAG kwa mu 2025, zawonjezera luso logwira ntchito ndi mitundu yosiyanasiyana ya uthenga (mwachitsanzo, kukonza zithunzi/mawu omvera a m'matikiti opempha thandizo), luso labwino kwambiri loyitanitsa zochita kudzera mu API kuti makina olumikizidwa azigwira ntchito nthawi yomweyo, kupanga mwachangu deta yopangidwa mwaukadaulo, ndi kuphunzitsa ma agent pogwiritsa ntchito zochitika zoyerekezera za VR—zomwe zakulitsa luso lake kuti igwiritsidwe ntchito m'kampani yonse.

Ogwiritsa ntchito amaitamanda kwambiri chifukwa cha kusintha kumene yabweretsa: "Twig yatipulumutsira maola mazana ambiri pa nthawi yogwirira ntchito ndipo yatithandiza kuchita zimene zinkaoneka zosatheka—chithandizo chathu tsopano n'chodalirika kwambiri!" (Wachiwiri kwa Pulezidenti Wamkulu Woona Zomwe Makasitomala Amakumana Nazo, USA), "Yakweza mlingo wathu woyankha koyamba ndi 35% popanda kuvutika—mayankho oyambirira opangidwa ndi AI asintha kwambiri mmene timagwirira ntchito" (Mkulu Woona Kupambana kwa Makasitomala pa CX, EU), ndi "Njira zosonkhanitsira ndi kugwiritsa ntchito ndemanga zimaipangitsa kukhala yanzeru kwambiri tsiku lililonse, sitifunikiranso kufufuza mwakhama m'makalata" (Mtsogoleri wa Gulu Lothandizira Makasitomala, kampani ya SaaS). Ndi yothandiza kwambiri makamaka pokulitsa ntchito za B2B popanda kuwonjezera antchito, kuonetsetsa chitetezo cha deta (imatsatira GDPR, SOC 2), ndi kulimbikitsa njira zogwirira ntchito zophatikiza anthu ndi AI zimene zimapatsa ogwira ntchito mphamvu m'malo mowachotsa.

Zofooka: Mitengo yake imayang'ana makampani akuluakulu (mtengo umaperekedwa malinga ndi zosowa pambuyo poonetsedwa mmene imagwirira ntchito), motero ingakhale yokwera kwa makampani ongoyamba kumene; kukonza deta koyambirira kumafuna deta yoyera kuti igwire ntchito bwino kwambiri; mavuto apadera omwe samachitika kawirikawiri angafune kukonzedwako ndi munthu; ndipo ngakhale pali thandizo loyambira kuigwiritsa ntchito, maphunziro ambiri olola wogwiritsa ntchito kuyeserera angathandize kufulumizitsa zimenezi. Zinthu zothandiza monga zolemba za malangizo ndi situdiyo yodzichitira nokha ndi zabwino, koma kuwonjezera makanema a malangizo kungathandize. Tikayang'ana zonse, kwa makampani a B2B amene akufuna chithandizo chogwira ntchito bwino komanso choyika AI patsogolo, Twig imapereka liwiro, kulondola ndi ROI zosayerekezeka kudzera mu maziko ake olimba a RAG.

Chida champhamvu chopatsa makasitomala chithandizo chanzeru nthawi yomweyo — pezani mphotho ya 1 QUA kudzera pa Quasa nawonso! 

Nyenyezi 4.8/5 (yabwino kwambiri pa liwiro, kulumikizana ndi makina ena, ndi kuwonjezera zokolola; yatsitsidwa pang'ono chifukwa cha mitengo ndi mfundo zina za kukhazikitsa zimene zimafuna kusamala).

Yambani: https://quasa.io/projects/twig