Decagon: Ndemanga pa ma agent a AI amene akusintha CX kukhala chisamaliro chenicheni chapadera cha makasitomala

#Decagon #Web3 #Crypto

Decagon (yomwe yafotokozedwa pa Quasa.io/projects/decagon) ndi nsanja yamakono kwambiri yogwiritsa ntchito AI pomvetsetsa zokambirana, yomwe ikusintha mmene makasitomala amathandizidwira pamlingo waukulu mu 2026.

Njira yanzeru imeneyi yochokera ku decagon.ai imapereka ma agent a AI ogwira ntchito paokha omwe amakhala ngati “othandiza apadera a AI” enieni — amapereka thandizo lanzeru lofanana ndi la munthu kudzera pa macheza, imelo, mawu ndi SMS, kuthetsa mafunso mamiliyoni m'chinenero chilichonse kwinaku akugwira ntchito zovuta zokhala ndi magawo angapo mogwirizana kwathunthu ndi mtundu wa kampani.  

Maziko a Decagon ndi kuphatikiza Agent Operating Procedures (AOPs) zake zapadera — malangizo a m'chinenero cha anthu omwe amasinthidwa kukhala code yoti makina athe kugwiritsa ntchito — ndi kuyang'anira kayendetsedwe ka ntchito nthawi yomweyo komanso kulumikizana mozama ndi makina ena, kupitirira kwambiri ma chatbot osavuta kuti ipereke yokha chisamaliro chapadera cha kasitomala. 

Zinthu zazikulu zomwe imapereka ndi izi:  

• Ma agent a AI ogwira ntchito paokha — amathetsa nkhani kuyambira pachiyambi mpaka pamapeto, kubweza ndalama, kupereka uthenga watsopano wokhudza maoda, kuthetsa mavuto aukadaulo, komanso kulankhula ndi makasitomala pasadakhale kudzera m'njira iliyonse yolumikizirana;
• Agent Operating Procedures (AOPs) — magulu a CX amapanga ndi kukonza njira zovuta zogwirira ntchito pogwiritsa ntchito Chingelezi chosavuta popanda kutumiza zopempha za ntchito kwa akatswiri aukadaulo;
• Watchtower — kuwunika khalidwe la ntchito (QA) nthawi yomweyo komwe kumawunika kukambirana kulikonse ndi kasitomala potsatira miyezo yomwe mwakhazikitsa (kutsatira malamulo, kulimbikitsa kugula zinthu kapena ntchito zapamwamba, zoopsa);
• Agent Assist — malingaliro anzeru, chidule cha nkhani, ndi kumasulira nthawi yomweyo zomwe zaikidwa mwachindunji m'njira zogwirira ntchito za anthu othandiza makasitomala;
• Kulumikizana mozama — Salesforce, Zendesk, Intercom, Shopify, Stripe, ndi makina amakampani akuluakulu 50+ kuti azigwira ntchito ndi kugwiritsa ntchito deta nthawi yomweyo;
• Proactive Agents — kuyimba mafoni ndi kutumiza mauthenga kwa makasitomala pozindikira zimene adzafune ndi kuthetsa mavuto iwo asanalankhule nanu n'komwe; 
• Chitetezo ndi kutsatira malamulo koyenera makampani akuluakulu — SOC 2, GDPR, mbiri yonse ya zochita yothandiza pa kafukufuku, osagwiritsa ntchito chilichonse mwa zomwe makasitomala apereka pophunzitsa AI.

Ndi yabwino kwambiri kwa magulu osamalira makasitomala, owathandiza ndi oonetsetsa kuti akukwaniritsa zolinga zawo m'makampani omwe akukula mofulumira pa malonda a pa intaneti, fintech, SaaS/ukadaulo, maulendo, thanzi ndi moyo wathanzi, komanso mitundu ya zinthu zogwiritsidwa ntchito ndi anthu. Kaya mukukulitsa thandizo la padziko lonse la 24/7, kuchepetsa kuchuluka kwa zopempha za thandizo, kapena kupereka chisamaliro chapadera chogwirizana ndi kasitomala aliyense — Decagon imasintha thandizo kuchoka pokhala gawo lowonongera ndalama kukhala njira yopatsa kampani mwayi wopambana.  

Zosintha zaposachedwa za mu 2026 zabweretsa Proactive Agents oyimba mafoni kwa makasitomala, Agent Workbench yopeza ndi kukonza zolakwika paokha, Duet (mnzawo wa AI woyang'anira magawo onse a moyo wa agent), kusanthula deta mozama kwambiri nthawi yomweyo, ndi kukulitsa ntchito ya mawu yokhala ndi nthawi yodikirira yosakwana sekondi imodzi — zomwe zikupangitsa Decagon kukhala imodzi mwa nsanja za AI zokambirana zomwe makampani akuluakulu akugwiritsa ntchito kwambiri padziko lonse.  

Ogwiritsa ntchito akuyamika kwambiri kusintha komwe imabweretsa:  

• “Ma agent a Decagon ogwira ntchito pasadakhale amatithandiza kuthetsa mavuto makasitomala asanawazindikire n'komwe — tinachoka pa thandizo lodikira kuti vuto lichitike kupita ku chisamaliro chenicheni chapadera cha makasitomala, kwinaku tikupatsa gulu lathu mpata wochita zokambirana zopindulitsa kwambiri” (Vikram Rajagopalan, Wachiwiri kwa Purezidenti Woona za Chisamaliro cha Makasitomala, Hertz, USA).
• “Kuchoka pa 38% kufika pa 50% pa zopempha zomwe zathetsedwa popanda kufika kwa munthu wothandiza, ndi mayankho ogwirizana ndi zosowa za kasitomala pa zinthu zathu zosiyanasiyana komanso zovuta — AOPs ndi Watchtower zimatipatsa ulamuliro ndi liwiro zomwe sitinakhalepo nazo kale” (Wachiwiri kwa Purezidenti, Thandizo kwa Makasitomala, Rippling, USA).
• “Kuchepetsa ndalama za zokambirana zothandiza makasitomala ndi 95% kwinaku tikusunga (ndiponso kukweza) CSAT — ili ndi tsogolo la chisamaliro cha makasitomala pamlingo waukulu” (Mtsogoleri, Ntchito za CX, ClassPass, AU).

Imachita bwino kwambiri pothandiza kuthetsa 60-90%+ ya zopempha za thandizo popanda kuzifikitsa kwa munthu wothandiza, kuchepetsa kwambiri ndalama zothandizira makasitomala, kupereka chisamaliro chapadera chofanana nthawi zonse m'zinenero zambiri 24/7, kusandutsa zokambirana zilizonse kukhala chidziwitso chothandiza pochita bizinesi, komanso kusangalatsa makasitomala powathandiza pasadakhale popanda kuwonjezera antchito.  

Zofooka zake: Monga nsanja yeniyeni ya AI ya makampani akuluakulu, mitengo yake imadalira kuchuluka kwa ntchito ndipo ndi yoyenera kwambiri kwa mabungwe apakatikati mpaka akuluakulu omwe amakhala ndi zokambirana zochuluka; kuti mupindule nayo mokwanira, muyenera kulumikiza zida zanu zothandizira makasitomala ndi nkhokwe yanu ya chidziwitso pa nthawi yoyamba kuigwiritsa ntchito; nkhani zapadera zomwe zili ndi mfundo zambiri zobisika kapena zofunika kutsatira malamulo ambiri zingafunikebe kuperekedwa kwa munthu; ndipo ngakhale ili ndi mphamvu zambiri, magulu ang'onoang'ono angaone kuti kuzama kwa ntchito zake ndi zida zoyang'anira kayendetsedwe kake n'zochuluka pang'ono kuposa zomwe amafunikira. Zida ndi mfundo zothandizira, Agent Product Managers odzipereka, komanso thandizo lapadera losamalira chilichonse ndi zabwino kwambiri.  

Ponseponse, kwa makampani omwe akufunitsitsa kupereka chisamaliro chapadera cha makasitomala pamlingo wa makampani akuluakulu mu 2026 — popanda kuchepetsa ulamuliro, kutsatira malamulo, kapena khalidwe la ntchito — Decagon imapereka nzeru za ma agent zosayerekezeka, kuyendetsa njira za ntchito zokha, ndi ROI yoyezeka kudzera mu nsanja yake ya AI yokambirana yomwe inamangidwira cholinga chimenechi.  

Nsanja yamphamvu ya othandiza apadera a AI omwe amasamalira kasitomala aliyense ngati kuti ndi yekhayo — pezani mphotho ya 1 QUA kudzera ku Quasa nawonso!
Nyenyezi 4.8/5 (yabwino kwambiri pa kuchuluka kwa zopempha zomwe zimathetsedwa popanda kufika kwa munthu wothandiza, kuthekera kothandiza pasadakhale, ndi kuchepetsa ndalama; yatsitsidwa pang'ono kokha chifukwa cha kukonzekera kwake kogwirizana ndi makampani akuluakulu komanso mitengo yodalira kuchuluka kwa ntchito).

Pezani: https://quasa.io/projects/decagon