Quack AI: Ukuhlolwa Kwama-ejenti e-AI Aqeqetshekayo Lokusebenza kwe-CX Okuzimeleyo

#Quasa #QUA #QuackAI

I-Quack AI (quack.ai) luhlelo oluthuthukileyo lokusebenzisa ama-ejenti e-AI aqeqetshekayo, olwenzelwe ukusekela amakhasimende lokuphatha ulwazi lwamakhasimende ngokusebenzisa izinsizakalo (CX). Uxhuma ideski lakho loncedo, isizinda solwazi, kumbe izinhlelo ze-CRM (ezinjenge-Zendesk, i-Salesforce, i-Intercom, le-Slack), njalo inkundla ikuvumela ukuthi ufake ekusebenzeni ama-ejenti e-AI aqeqeshelwe imisebenzi ethile ezindaweni zolwazi ezitshiyeneyo, aphatha amathikithi oncedo aphindaphindwayo, anikeze usekelo oluqaphela umongo, njalo aqalise ukuxhumana lamakhasimende engakaceli uncedo. Uhlola izilinganiso zezingxoxo, uqaphe imiklomelo yokuzethemba kwama-ejenti, njalo uhlaziye amabhodi abonisa ukusebenza ngokuchofoza kanye emizileni enjenge-imeyili, ingxoxo ephakathi kohlelo lokusebenza, izikhungo zoncedo, lamafomu. Ilandelela lemiphumela ye-Autonomous QA, amakhadi okulinganisa ongawenza afanele izidingo zakho, ukwengezwa kolwazi ngobuhlakani, kanye lokuqondisisa okuvela ku-Voice of Customer. Indlela eyisisekelo yokusebenza isekelwe emandleni athuthukileyo okuzifundela, lapho ama-ejenti e-AI afunda ezisebenzini ezingabantu ezenza kuhle kakhulu, abone izikhala zolwazi, njalo aphawule ngokuzenzakalela izimpendulo angazethembi kakhulu ukuze zidluliselwe kwabalezinga eliphezulu loncedo.

AMANDLA AYISISEKELO
• Ama-ejenti e-AI aqeqetshekayo, agxile endaweni ethile yolwazi, enelisa ukuphatha ngokuzenzakalela i-60–80% yamathikithi oncedo aphindaphindwayo ngokunemba okukhulu langokulandela izimiso
• Inkundla ye-Autonomous QA ehlola kokubili ukuxhumana kwe-AI lokwabantu isebenzisa amakhadi okulinganisa ongawenza afanele izidingo zakho lamathuluzi okulandelela ahlakaniphileyo
• Ukuphathwa kolwazi okuvumelana lenguquko, okuthola ngokuzenzakalela izikhala, ukuphikisana, lezimpendulo ezingekho emibhalweni yakho
• Izimiso zokuzithoba ezakhelwe ngaphakathi eziqinisekisa ukuthi i-AI idlulisela udaba ezisebenzini ezingabantu nxa ingakaqinisekiswa, ingazethembi, kumbe icelwe lokho ngokucacileyo
• Ukufakwa ekusebenzeni emizileni yonke okuvumela ama-ejenti ukuthi asebenze ngokushelela engxoxweni ephakathi kohlelo lokusebenza, ku-imeyili, ezikhungweni zoncedo, kumafomu, laku-Slack  

ILUNGELE KAKHULU
Abakhokheli bosekelo lwamakhasimende, amaqembu aphatha imisebenzi ye-CX, abaphathi bobunjiniyela, lamabhizimusi akhulayo ezobuchwepheshe kumbe ezobuchwepheshe bezezimali afuna ukwandisa usekelo egcina ukunakekelwa komuntu.

OKUQAKATHEKILEYO
• Izikhathi zokuphendula ezishesha nge-2x emizileni yengxoxo leye-imeyili
• Ukwehliswa komthwalo womsebenzi wama-ejenti nge-30–50% lokwehliswa kokukhathala okubangelwa ngumsebenzi
• Amabhodi e-Voice of Customer abonisa ulwazi ngesikhathi esifanayo lokwenzakala kwezinto, eguqula imibono ebuyiselwa ngamakhasimende ibe yikuqondisisa ngomkhiqizo okungasetshenziswa ukuthatha amanyathelo
• Ukubuza imibuzo yokulandelela ngobuhlakani okuqinisekisa ukuthi amakhasimende ayazwisiswa sibili kungakaxazululwa izinkinga
• Indlela yokuqalisa eqondiswayo, esheshayo, ethatha imizuzu engu-20, elokuhlanganiswa okuvikelekileyo lezinhlelo ze-CRM  

OKUNGADINGA UKUCATSHANGELWA
• Isigaba sokuqala sokuqeqetsha sidinga umhlahlandlela ocacileyo wedlela yokusebenza ledatha yamathikithi akudala ukuze kuvunyelaniswe kuhle kakhulu lendawo ethile yolwazi
• Ukuhlanganiswa okuyinkimbinkimbi lezinhlelo zamabhizimusi okwenziwe ngokwezidingo zawo kungadinga ukuvumelaniswa lemithetho yokulandelana kwemisebenzi yosekelo
• Izinhlelo eziphatha amathikithi amanengi zidinga ukuqapha okuqhubekayo kwemikhawulo yokudlulisela izindaba kwabalezinga eliphezulu loncedo
• Hlola izimpendulo zama-ejenti ngaso sonke isikhathi ezindaweni zokulinga ungakawafaki ngokugcweleyo ekusebenzeni lamakhasimende  

ISINQUMO ESIPHELELEYO
Izinkanyezi ezingu-4.9/5. Sebenzisa i-Quack AI nxa udinga uhlelo lokusebenza lwe-AI olulamandla, oluqeqetshekayo ukuze wenze usekelo lwamakhasimende lusebenze ngokuzenzakalela, wenze i-QA isebenze ngokushelela, njalo wandise imisebenzi yakho ye-CX ngokuvikelekileyo. Hlola ukuthi isizinda solwazi sihlanganisa konke okudingekayo kanye lezilungiselelo zokudlulisela izindaba kwabalezinga eliphezulu loncedo ungakaqalisi ukusebenza lamakhasimende. Zuza lomvuzo we-1 QUA ngokubhala ukuhlola ku-Quasa.io!

QALISA: https://quasa.io/projects/quack-ai