[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"nav-categories":3,"article-understanding-co-browsing":70},{"data":4},[5,37,57,64],{"name":6,"slug":7,"categories":8},"Productivity","productivity",[9,13,17,21,25,29,33],{"id":10,"title":11,"slug":12},17,"Branding","branding",{"id":14,"title":15,"slug":16},19,"Marketing","marketing",{"id":18,"title":19,"slug":20},20,"Work","work",{"id":22,"title":23,"slug":24},34,"Community","community",{"id":26,"title":27,"slug":28},21,"For newbies","for-newbies",{"id":30,"title":31,"slug":32},24,"Investment","investment",{"id":34,"title":35,"slug":36},22,"Finance","finance",{"name":38,"slug":39,"categories":40},"Tech","tech",[41,45,49,53],{"id":42,"title":43,"slug":44},28,"Technology","technology",{"id":46,"title":47,"slug":48},32,"Artificial Intelligence","artificial-intelligence",{"id":50,"title":51,"slug":52},26,"Security and protection","security-and-protection",{"id":54,"title":55,"slug":56},31,"YouTube Blog","youtube-blog",{"name":58,"slug":59,"categories":60},"News","news",[61],{"id":62,"title":58,"slug":63},18,"quasanews",{"name":65,"slug":66,"categories":67},"Business","business",[68],{"id":69,"title":65,"slug":66},16,{"post":71,"published_news":93,"popular_news":159,"categories":230},{"title":72,"description":73,"meta_title":72,"meta_description":73,"meta_keywords":72,"text":74,"slug":75,"created_at":76,"publish_at":77,"formatted_created_at":78,"category_id":42,"links":79,"view_type":83,"video_url":81,"views":84,"likes":85,"lang":86,"comments_count":85,"category":87},"Understanding Co-browsing","Customer support agents may work with the customer’s browser in real-time via co-browsing, also known as collaborative browsing.","\u003Cp>Hello!\u003C/p>\n\n\u003Cp>\u003Cpicture class=\"image-align-left\">\u003Csource srcset=\"https://cdn.quasa.io/photos/foto-1/0iv-14.webp\" type=\"image/webp\">\u003Cimg alt=\"Understanding Co-browsing\" class=\"image-align-left\" height=\"200\" src=\"https://cdn.quasa.io/photos/foto-1/0iv-14.jpeg\" width=\"300\" />\u003C/picture>Customer support agents may work with the customer’s browser in real-time via co-browsing, also known as collaborative browsing.\u003C/p>\n\n\u003Cp>The agent may examine the problem and collaborate with the customer to navigate over the customer’s screen and provide interactive customer support or sales help.\u003C/p>\n\n\u003Cp>Businesses that prioritize client involvement are more likely to create value and increase their return on investment. With interactive and real-time help, they provide customers with a meaningful end-to-end \u003Ca href=\"https://quasa.io/media/top-6-essential-elements-of-a-great-customer-experience\">customer experience\u003C/a>.\u003C/p>\n\n\u003Ch3>\u003Cstrong>How Does It Work?\u003C/strong>\u003C/h3>\n\n\u003Cp>\u003Cpicture class=\"image-align-right\">\u003Csource srcset=\"https://cdn.quasa.io/photos/foto-12/1-aaatrans-4.webp\" type=\"image/webp\">\u003Cimg alt=\"Understanding Co-browsing\" class=\"image-align-right\" height=\"183\" src=\"https://cdn.quasa.io/photos/foto-12/1-aaatrans-4.jpeg\" width=\"275\" />\u003C/picture>Modern co-browsing solutions use WebRTC (Web Real-Time) technology, which does not require any downloads, installations, or plugins. Peer-to-peer connections between two browsers are made possible by this browser-based technology, resulting in a fluid user experience with real-time contextual interaction.\u003C/p>\n\n\u003Cul>\n\t\u003Cli>The agent sees an exact visual picture of the customer’s browser screen when the co-browsing session begins.\u003C/li>\n\t\u003Cli>By safely navigating the website along with the consumer, the support personnel may help the customer.\u003C/li>\n\t\u003Cli>Agents may also annotate a customer’s view of a website, assist with form completion, and even documents overlay.\u003C/li>\n\t\u003Cli>WebRTC-based surfing also protects chats against malware and threats, and it is compatible with most modern devices and browsers, mobile browsers included.\u003C/li>\n\u003C/ul>\n\n\u003Ch3>Practical Co-browsing Examples\u003C/h3>\n\n\u003Cul>\n\t\u003Cli>\n\t\u003Ch3>\u003Cstrong>Mobile App and co-browsing \u003C/strong>\u003C/h3>\n\t\u003C/li>\n\u003C/ul>\n\n\u003Cp>One example of co-browsing involves CSPs that want to boost the use of their self-service applications. Adoption, on the other hand, has been slow (estimated as below 30 percent). Their frontline agents might utilize a co-browsing solution to access the app on the customer’s screen and teach them how to use it. This would successfully aid adoption while also offering a great user experience.\u003C/p>\n\n\u003Cul>\n\t\u003Cli>\n\t\u003Ch3>\u003Cstrong>Visual Assistance and co-browsing\u003C/strong>\u003C/h3>\n\t\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cpicture class=\"image-align-left\">\u003Csource srcset=\"https://cdn.quasa.io/photos/foto-1/0-fi-22.webp\" type=\"image/webp\">\u003Cimg alt=\"Understanding Co-browsing\" class=\"image-align-left\" height=\"200\" src=\"https://cdn.quasa.io/photos/foto-1/0-fi-22.jpeg\" width=\"300\" />\u003C/picture>Consider the following example of co-browsing. A consumer calls to express his dissatisfaction with his internet speed. The agent provides a connection to the customer’s smartphone camera, allowing the agent to examine the router firsthand. As a result, he may lead the client to a solution.\u003C/p>\n\n\u003Cp>After the problem has been repaired, the agent gives the client the option of upgrading his broadband plan and then uses co-browsing technology to guide the user through the self-upgrade procedure on the provider’s website.\u003C/p>\n\n\u003Cp>Visual guiding combined with co-browsing for live help allows for complete visual assistance, particularly when technology allows for a smooth transition between the two.\u003C/p>\n\n\u003Cul>\n\t\u003Cli>\n\t\u003Ch3>\u003Cstrong>AI and co-browsing\u003C/strong>\u003C/h3>\n\t\u003C/li>\n\u003C/ul>\n\n\u003Cp>A consumer, for example, calls in with a query about her latest bill. The chatbot collects basic information about the consumer and her wants before directing her to a real representative. The agent takes up the conversation and utilizes co-browsing to examine the customer’s bill in her browser. There are no more questions that need to be asked. The representative swiftly directs her to the website’s billing breakdown page, where she may adjust her membership.\u003C/p>\n\n\u003Cul>\n\t\u003Cli>\n\t\u003Ch3>\u003Cstrong>Field Services co-browsing\u003C/strong>\u003C/h3>\n\t\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cpicture class=\"image-align-left\">\u003Csource srcset=\"https://cdn.quasa.io/photos/foto-10/aaaaabus-5.webp\" type=\"image/webp\">\u003Cimg alt=\"Understanding Co-browsing\" class=\"image-align-left\" height=\"200\" src=\"https://cdn.quasa.io/photos/foto-10/aaaaabus-5.jpg\" width=\"300\" />\u003C/picture>A recently recruited technician is deployed to a job site to collect measures and evaluate the property in this co-browsing scenario. His supervisor may access the company’s web-based field services \u003Ca href=\"https://quasa.io/media/how-to-organize-your-custom-software-development-workflow\">workflow\u003C/a> management program via co-browsing. They can see the steps that need to be taken to identify the issue and discover a solution together.\u003C/p>\n\n\u003Cp>Customer-to-customer co-browsing\u003C/p>\n\n\u003Cul>\n\t\u003Cli>\n\t\u003Ch3>\u003Cstrong>Customer-to-Customer co-browsing\u003C/strong>\u003C/h3>\n\t\u003C/li>\n\u003C/ul>\n\n\u003Cp>For example, a consumer could ask a query about using the website to activate his SIM card or about an error message he gets on his web-based app. A forum user may use co-browsing to watch the user’s browser and guide him through the resolution procedure.\u003C/p>\n\n\u003Ch3>\u003Cstrong>What Is The Difference Between Co-browsing Software And Screen Sharing Websites?\u003C/strong>\u003C/h3>\n\n\u003Cp>In the context of not being able to watch or control the customer’s screen, a co-browsing solution differs from \u003Cstrong>screen sharing website\u003C/strong>. Unlike screen sharing, co-browsing allows your support employees to assist clients on their online journey by guiding them through the process of filling out a form or performing a specific action without having to download anything. For both agents and consumers, this makes contextual interaction safer and speedier.\u003C/p>\n\n\u003Cp>\u003Cem>The following are some of the features of co-browsing:\u003Cpicture class=\"image-align-right\">\u003Csource srcset=\"https://cdn.quasa.io/photos/foto-1/poch-46.webp\" type=\"image/webp\">\u003Cimg alt=\"Understanding Co-browsing\" class=\"image-align-right\" height=\"300\" src=\"https://cdn.quasa.io/photos/foto-1/poch-46.jpeg\" width=\"300\" />\u003C/picture>\u003C/em>\u003C/p>\n\n\u003Cul>\n\t\u003Cli>It’s entirely browser-based. There are no further downloads or installs required.\u003C/li>\n\t\u003Cli>You may advise consumers as well as perform essential actions on their behalf via co-browsing.\u003C/li>\n\t\u003Cli>Co-browsing provides a collection of highlighter tools to aid clients in a more efficient manner.\u003C/li>\n\t\u003Cli>It is very safe since it is fully browser-based.\u003C/li>\n\u003C/ul>\n\n\u003Cp>Also read:\u003C/p>\n\n\u003Cul>\n\t\u003Cli>\u003Ca href=\"https://quasa.io/media/new-study-claims-that-antidepressants-don-t-lead-to-better-quality-of-life\">New Study Claims That Antidepressants Don't Lead to Better Quality of Life\u003C/a>\u003C/li>\n\t\u003Cli>\u003Ca href=\"https://quasa.io/media/e-commerce-as-a-means-for-international-growth\">E-Commerce as a Means for International Growth\u003C/a>\u003C/li>\n\t\u003Cli>\u003Ca href=\"https://quasa.io/media/give-your-gym-the-best-chance-for-success\">Give Your Gym the Best Chance for Success\u003C/a>\u003C/li>\n\u003C/ul>\n\n\u003Ch3>\u003Cstrong>Conclusion\u003C/strong>\u003C/h3>\n\n\u003Cp>Customer service has unquestionably become a major differentiator for companies. Businesses that enhance their online consumer experience from ordinary to amazing will succeed in their sectors.\u003C/p>\n\n\u003Cp>Adopting customer-centric strategies will surely provide a positive return on investment and establish a solid basis for your company. Co-browsing is a vital tool for giving your clients “that one-of-a-kind experience.” Combining co-browsing with live chat and video chat may leave a lasting impact.\u003C/p>\n\n\u003Cp>Thank you!\u003Cbr />\nJoin us on social media!\u003Cbr />\nSee you!\u003C/p>","understanding-co-browsing","2023-09-13T18:45:50.000000Z","2023-09-14T06:30:00.000000Z","14.09.2023",{"image":80,"image_webp":81,"thumb":82,"thumb_webp":82},"https://cdn.quasa.io/images/news/EmtPEEyU6dnAoYGfevDF63cKje7snFuzNTQPYvPI.webp",null,"https://cdn.quasa.io/thumbs/news-thumb/images/news/EmtPEEyU6dnAoYGfevDF63cKje7snFuzNTQPYvPI.webp","small",1727,0,"en",{"id":42,"title":43,"slug":44,"meta_title":88,"meta_description":89,"meta_keywords":90,"deleted_at":81,"created_at":91,"updated_at":92,"lang":86},"Quasa media blog about growth hacking in Tech","All the most interesting and useful about technologies. Exclusive articles from technologies you won't find anywhere else.","Technology, tech, business, ai, gadget, gadgets, life hacks","2023-03-23T08:15:32.000000Z","2024-08-25T15:37:57.000000Z",[94,109,122,135,147],{"title":95,"description":96,"slug":97,"created_at":98,"publish_at":99,"formatted_created_at":100,"category":101,"links":102,"view_type":83,"video_url":81,"views":107,"likes":85,"lang":86,"comments_count":85,"is_pinned":108},"Twitter Dev Builds “Stukach-Claw” — An AI Snitch Bot That’s Already Reported 4,250 People to the IRS for Tax Jokes","A crypto trader and developer known as @camolNFT has gone viral after revealing he built an autonomous AI agent called OpenClaw (affectionately dubbed Stukach-Claw by Russian-speaking users) that actively hunts for “jokes” about tax evasion on social media and automatically files whistleblower reports with the IRS.","twitter-dev-builds-stukach-claw-an-ai-snitch-bot-that-s-already-reported-4-250-people-to-the-irs-for-tax-jokes","2026-04-17T12:09:57.000000Z","2026-04-20T06:06:00.000000Z","20.04.2026",{"title":19,"slug":20},{"image":103,"image_webp":104,"thumb":105,"thumb_webp":106},"https://cdn.quasa.io/images/news/Bknfo3h65dH5eqJ5coCdgVsAxMYJsDIOPyZplmaX.jpg","https://cdn.quasa.io/images/news/Bknfo3h65dH5eqJ5coCdgVsAxMYJsDIOPyZplmaX.webp","https://cdn.quasa.io/thumbs/news-thumb/images/news/Bknfo3h65dH5eqJ5coCdgVsAxMYJsDIOPyZplmaX.jpg","https://cdn.quasa.io/thumbs/news-thumb/images/news/Bknfo3h65dH5eqJ5coCdgVsAxMYJsDIOPyZplmaX.webp",11,false,{"title":110,"description":111,"slug":112,"created_at":113,"publish_at":114,"formatted_created_at":100,"category":115,"links":116,"view_type":83,"video_url":81,"views":121,"likes":85,"lang":86,"comments_count":85,"is_pinned":108},"Baidu Drops ERNIE-Image: A Compact 8B Open-Source Text-to-Image Model That Tops the Charts","Baidu has just released ERNIE-Image — a new open-weight text-to-image generator that is already turning heads in the AI community.","baidu-drops-ernie-image-a-compact-8b-open-source-text-to-image-model-that-tops-the-charts","2026-04-17T11:57:35.000000Z","2026-04-20T03:44:00.000000Z",{"title":47,"slug":48},{"image":117,"image_webp":118,"thumb":119,"thumb_webp":120},"https://cdn.quasa.io/images/news/1QiOJcmqi34aQvnRfCwi97GmGUD4JPEukbjf4csU.jpg","https://cdn.quasa.io/images/news/1QiOJcmqi34aQvnRfCwi97GmGUD4JPEukbjf4csU.webp","https://cdn.quasa.io/thumbs/news-thumb/images/news/1QiOJcmqi34aQvnRfCwi97GmGUD4JPEukbjf4csU.jpg","https://cdn.quasa.io/thumbs/news-thumb/images/news/1QiOJcmqi34aQvnRfCwi97GmGUD4JPEukbjf4csU.webp",25,{"title":123,"description":124,"slug":125,"created_at":126,"publish_at":126,"formatted_created_at":127,"category":128,"links":129,"view_type":83,"video_url":81,"views":134,"likes":85,"lang":86,"comments_count":85,"is_pinned":108},"Cloudflare Just Made Email a First-Class Citizen for AI Agents — And Traditional Email Services Are Feeling It","On April 17, 2026, Cloudflare quietly turned a long-standing dream into reality: it moved Email Service into public beta and added full Email Sending alongside the years-old Email 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platforms to big corporations, Mozilla’s subsidiary MZLA Technologies has taken a very different route.","mozilla-nails-it-thunderbolt-brings-chatgpt-at-home-to-the-enterprise-without-vendor-lock-in","2026-04-19T15:37:27.000000Z",{"title":58,"slug":63},{"image":142,"image_webp":143,"thumb":144,"thumb_webp":145},"https://cdn.quasa.io/images/news/qaAODXSpJy6qpJc0eO9DQ2Y6ccJR1tlL5i3mN0kV.jpg","https://cdn.quasa.io/images/news/qaAODXSpJy6qpJc0eO9DQ2Y6ccJR1tlL5i3mN0kV.webp","https://cdn.quasa.io/thumbs/news-thumb/images/news/qaAODXSpJy6qpJc0eO9DQ2Y6ccJR1tlL5i3mN0kV.jpg","https://cdn.quasa.io/thumbs/news-thumb/images/news/qaAODXSpJy6qpJc0eO9DQ2Y6ccJR1tlL5i3mN0kV.webp",90,{"title":148,"description":149,"slug":150,"created_at":151,"publish_at":151,"formatted_created_at":127,"category":152,"links":153,"view_type":83,"video_url":81,"views":158,"likes":85,"lang":86,"comments_count":85,"is_pinned":108},"X Is Finally Cracking Down on Unlabeled Ads — And It’s Personal","For years, X (formerly Twitter) has been a playground for undisclosed promotions, coordinated spam networks, and “native” advertising that masquerades as organic content.","x-is-finally-cracking-down-on-unlabeled-ads-and-it-s-personal","2026-04-19T15:07:48.000000Z",{"title":65,"slug":66},{"image":154,"image_webp":155,"thumb":156,"thumb_webp":157},"https://cdn.quasa.io/images/news/CQJ1gdssFGyJpfhfmRU2X4WT5fk5Boc8APXsjWX6.jpg","https://cdn.quasa.io/images/news/CQJ1gdssFGyJpfhfmRU2X4WT5fk5Boc8APXsjWX6.webp","https://cdn.quasa.io/thumbs/news-thumb/images/news/CQJ1gdssFGyJpfhfmRU2X4WT5fk5Boc8APXsjWX6.jpg","https://cdn.quasa.io/thumbs/news-thumb/images/news/CQJ1gdssFGyJpfhfmRU2X4WT5fk5Boc8APXsjWX6.webp",91,[160,173,189,201,216],{"title":161,"description":162,"slug":163,"created_at":164,"publish_at":165,"formatted_created_at":166,"category":167,"links":168,"view_type":83,"video_url":81,"views":171,"likes":172,"lang":86,"comments_count":85,"is_pinned":108},"The Anatomy of an Entrepreneur","Entrepreneur is a French word that means an enterpriser. Enterprisers are people who undertake a business or enterprise with the chance of earning profits or suffering from loss.","the-anatomy-of-an-entrepreneur","2021-08-04T15:18:21.000000Z","2025-12-14T06:09:00.000000Z","14.12.2025",{"title":65,"slug":66},{"image":169,"image_webp":81,"thumb":170,"thumb_webp":170},"https://cdn.quasa.io/images/news/mVsXPTMuHZuI7UXCsENgL1Qwp1uSOf7Rz3uVPMfm.webp","https://cdn.quasa.io/thumbs/news-thumb/images/news/mVsXPTMuHZuI7UXCsENgL1Qwp1uSOf7Rz3uVPMfm.webp",70888,2,{"title":174,"description":175,"slug":176,"created_at":177,"publish_at":178,"formatted_created_at":179,"category":180,"links":181,"view_type":186,"video_url":81,"views":187,"likes":188,"lang":86,"comments_count":85,"is_pinned":108},"Advertising on QUASA","QUASA MEDIA is read by more than 400 thousand people a month. We offer to place your article, add a link or order the writing of an article for publication.","advertising-on-quasa","2022-07-06T07:33:02.000000Z","2025-12-15T17:33:02.000000Z","15.12.2025",{"title":58,"slug":63},{"image":182,"image_webp":183,"thumb":184,"thumb_webp":185},"https://cdn.quasa.io/images/news/45SvmdsTQbiyc3nxgbyHY1mpVbisYyub2BCHjqBL.jpg","https://cdn.quasa.io/images/news/45SvmdsTQbiyc3nxgbyHY1mpVbisYyub2BCHjqBL.webp","https://cdn.quasa.io/thumbs/news-thumb/images/news/45SvmdsTQbiyc3nxgbyHY1mpVbisYyub2BCHjqBL.jpg","https://cdn.quasa.io/thumbs/news-thumb/images/news/45SvmdsTQbiyc3nxgbyHY1mpVbisYyub2BCHjqBL.webp","large",70653,4,{"title":190,"description":191,"slug":192,"created_at":193,"publish_at":194,"formatted_created_at":195,"category":196,"links":197,"view_type":83,"video_url":81,"views":200,"likes":188,"lang":86,"comments_count":85,"is_pinned":108},"What is a Startup?","A startup is not a new company, not a tech company, nor a new tech company. You can be a new tech company, if your goal is not to grow high and fast; then, you are not a startup. ","what-is-a-startup","2021-08-04T12:05:17.000000Z","2025-12-17T13:02:00.000000Z","17.12.2025",{"title":65,"slug":66},{"image":198,"image_webp":81,"thumb":199,"thumb_webp":199},"https://cdn.quasa.io/images/news/EOsQhSW3VXyG7a6NPdE1oZd00xfJXe3bjY5aJGb7.webp","https://cdn.quasa.io/thumbs/news-thumb/images/news/EOsQhSW3VXyG7a6NPdE1oZd00xfJXe3bjY5aJGb7.webp",68283,{"title":202,"description":203,"slug":204,"created_at":205,"publish_at":206,"formatted_created_at":207,"category":208,"links":209,"view_type":83,"video_url":81,"views":214,"likes":172,"lang":86,"comments_count":215,"is_pinned":108},"Top 5 Tips to Make More Money as a Content Creator","Content creators are one of the most desired job titles right now. Who wouldn’t want to earn a living online?","top-5-tips-to-make-more-money-as-a-content-creator","2022-01-17T17:31:51.000000Z","2026-01-17T11:30:00.000000Z","17.01.2026",{"title":19,"slug":20},{"image":210,"image_webp":211,"thumb":212,"thumb_webp":213},"https://cdn.quasa.io/images/news/gP8kiumBPpJmQv6SMieXiX1tDetx43VwFfO1P4Ca.jpg","https://cdn.quasa.io/images/news/gP8kiumBPpJmQv6SMieXiX1tDetx43VwFfO1P4Ca.webp","https://cdn.quasa.io/thumbs/news-thumb/images/news/gP8kiumBPpJmQv6SMieXiX1tDetx43VwFfO1P4Ca.jpg","https://cdn.quasa.io/thumbs/news-thumb/images/news/gP8kiumBPpJmQv6SMieXiX1tDetx43VwFfO1P4Ca.webp",42254,1,{"title":217,"description":218,"slug":219,"created_at":220,"publish_at":221,"formatted_created_at":222,"category":223,"links":224,"view_type":186,"video_url":81,"views":229,"likes":172,"lang":86,"comments_count":85,"is_pinned":108},"8 Logo Design Tips for Small Businesses","Your logo tells the story of your business and the values you stand for.","8-logo-design-tips-for-small-businesses","2021-12-04T21:59:52.000000Z","2025-05-05T03:30:00.000000Z","05.05.2025",{"title":15,"slug":16},{"image":225,"image_webp":226,"thumb":227,"thumb_webp":228},"https://cdn.quasa.io/images/news/Wbx2NtS1CnTupgoQbpFMGspJ5jm4uob2hDOq33r0.jpg","https://cdn.quasa.io/images/news/Wbx2NtS1CnTupgoQbpFMGspJ5jm4uob2hDOq33r0.webp","https://cdn.quasa.io/thumbs/news-thumb/images/news/Wbx2NtS1CnTupgoQbpFMGspJ5jm4uob2hDOq33r0.jpg","https://cdn.quasa.io/thumbs/news-thumb/images/news/Wbx2NtS1CnTupgoQbpFMGspJ5jm4uob2hDOq33r0.webp",41348,[231,232,233,234,235,236,237,238,239,240,241,242,243],{"title":23,"slug":24},{"title":47,"slug":48},{"title":55,"slug":56},{"title":43,"slug":44},{"title":51,"slug":52},{"title":31,"slug":32},{"title":35,"slug":36},{"title":27,"slug":28},{"title":19,"slug":20},{"title":15,"slug":16},{"title":58,"slug":63},{"title":11,"slug":12},{"title":65,"slug":66}]