[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"nav-categories":3,"article-top-3-ways-for-smes-to-build-overseas-customer-loyalty":70},{"data":4},[5,37,57,64],{"name":6,"slug":7,"categories":8},"Productivity","productivity",[9,13,17,21,25,29,33],{"id":10,"title":11,"slug":12},17,"Branding","branding",{"id":14,"title":15,"slug":16},19,"Marketing","marketing",{"id":18,"title":19,"slug":20},20,"Work","work",{"id":22,"title":23,"slug":24},34,"Community","community",{"id":26,"title":27,"slug":28},21,"For newbies","for-newbies",{"id":30,"title":31,"slug":32},24,"Investment","investment",{"id":34,"title":35,"slug":36},22,"Finance","finance",{"name":38,"slug":39,"categories":40},"Tech","tech",[41,45,49,53],{"id":42,"title":43,"slug":44},28,"Technology","technology",{"id":46,"title":47,"slug":48},32,"Artificial Intelligence","artificial-intelligence",{"id":50,"title":51,"slug":52},26,"Security and protection","security-and-protection",{"id":54,"title":55,"slug":56},31,"YouTube Blog","youtube-blog",{"name":58,"slug":59,"categories":60},"News","news",[61],{"id":62,"title":58,"slug":63},18,"quasanews",{"name":65,"slug":66,"categories":67},"Business","business",[68],{"id":69,"title":65,"slug":66},16,{"post":71,"published_news":96,"popular_news":165,"categories":235},{"title":72,"description":73,"meta_title":72,"meta_description":73,"meta_keywords":74,"text":75,"slug":76,"created_at":77,"publish_at":78,"formatted_created_at":79,"category_id":14,"links":80,"view_type":85,"video_url":86,"views":87,"likes":88,"lang":89,"comments_count":88,"category":90},"Top 3 Ways for SMEs to Build overseas Customer Loyalty","A strategy for loyalty should include hygiene elements and elements that build trust between the customer and the company.","SMEs, Build overseas Customer Loyalty","\u003Cp>Hello!\u003C/p>\n\n\u003Cp>\u003Cpicture class=\"image-align-left\">\u003Csource srcset=\"https://cdn.quasa.io/photos/foto-16/aaaaa-1.webp\" type=\"image/webp\">\u003Cimg alt=\"Top 3 Ways for SMEs to Build overseas Customer Loyalty\" class=\"image-align-left\" height=\"183\" src=\"https://cdn.quasa.io/photos/foto-16/aaaaa-1.jpeg\" width=\"275\" />\u003C/picture>A strategy for loyalty should include hygiene elements and elements that build trust between the customer and the company.\u003C/p>\n\n\u003Cp>\u003Ca href=\"https://quasa.io/media/digital-marketing-the-journey-from-online-visitors-to-loyal-customers\">Loyal customers\u003C/a> are the most valuable customer. It’s no secret. They are more likely to return business, spend more, and try new products.\u003C/p>\n\n\u003Cp>Businesses are under pressure to retain customers in tough economic times. This is not surprising considering that a 5 percent increase in customer loyalty can boost profits by 25% to 95%, according to a previous study by Bain and Co.\u003C/p>\n\n\u003Cp>\u003Cstrong>This begs the question:\u003C/strong> How can small and medium-sized enterprises (SMBs), in Hong Kong, with limited resources, cultivate customer loyalty with newfound overseas customers thousands of miles away?\u003C/p>\n\n\u003Cp>How can they capitalize on the growth opportunities created by the pandemic?\u003C/p>\n\n\u003Cp>Many businesses believe that a loyalty program is the best way to build loyalty. However, this should not be the sole consideration. A strategy for loyalty should include hygiene elements and elements that build trust between the customer and business.\u003C/p>\n\n\u003Ch3>A smooth customer experience is a key to brand loyalty\u003C/h3>\n\n\u003Cp>\u003Cpicture class=\"image-align-left\">\u003Csource srcset=\"https://cdn.quasa.io/photos/foto-16/aaaaa-10.webp\" type=\"image/webp\">\u003Cimg alt=\"Top 3 Ways for SMEs to Build overseas Customer Loyalty\" class=\"image-align-left\" height=\"196\" src=\"https://cdn.quasa.io/photos/foto-16/aaaaa-10.jpeg\" width=\"300\" />\u003C/picture>A smooth \u003Ca href=\"https://quasa.io/media/chatbot-impact-in-bfsi-for-customer-experience-and-customer-support\">customer experience\u003C/a> is a major hygiene factor. This creates a reason for customers not to leave, and it prevents them from having poor experiences.\u003C/p>\n\n\u003Cp>This is especially important for \u003Ca href=\"https://quasa.io/media/know-about-paypal-credit-card-fees\">PayPal\u003C/a>, as we strive to create products that allow our clients around the globe to ensure seamless and simple payments for their customers. It’s a key element to building and maintaining loyalty.\u003C/p>\n\n\u003Cp>This is especially important for customers who live in different time zones. The longer service response and query times can cause friction which may lead to a missed moment of truth.\u003C/p>\n\n\u003Cp>It is possible to make a difference by investing in the right eCommerce and payment infrastructure.\u003C/p>\n\n\u003Cp>Allowing customers to checkout as guests for the first time or repeat customers is a great way to reduce cart abandonment and increase your chances of making a purchase.\u003C/p>\n\n\u003Ch3>Brands that resonate with consumers are trusted by consumers\u003C/h3>\n\n\u003Cp>\u003Cpicture class=\"image-align-left\">\u003Csource srcset=\"https://cdn.quasa.io/photos/foto-16/aaaaa-11.webp\" type=\"image/webp\">\u003Cimg alt=\"Top 3 Ways for SMEs to Build overseas Customer Loyalty\" class=\"image-align-left\" height=\"158\" src=\"https://cdn.quasa.io/photos/foto-16/aaaaa-11.png\" width=\"300\" />\u003C/picture>While many businesses are familiar with the drivers of customer loyalty in Hong Kong, these factors can be quite different in international markets. KPMG’s 2019 study found that personalization and satisfying expectations were the main drivers of brand loyalty in Hong Kong.\u003C/p>\n\n\u003Cp>These are normal results, but a 14 market study by Edelman shows a more complicated picture. It found that 43% of consumers will remain loyal if they have faith in a brand, regardless of what happens.\u003C/p>\n\n\u003Cp>Consumers trust brands that have cultural, social, and purposeful aspects, especially after the pandemic.\u003C/p>\n\n\u003Cp>It can be a powerful tool to attract customers who are committed to your brand and will remain loyal. This will resonate with existing customers and motivate them to take action, regardless of where they may be located.\u003C/p>\n\n\u003Cp>Many successful global brands started small, but have grown to be household names because of their mission. This could be a commitment towards organic products, charity donations or simply bringing your personal touch to your products.\u003C/p>\n\n\u003Ch3>Rewards systems encourage customer purchases and loyalty\u003C/h3>\n\n\u003Cp>\u003Cpicture class=\"image-align-left\">\u003Csource srcset=\"https://cdn.quasa.io/photos/foto-16/aaaaa-12.webp\" type=\"image/webp\">\u003Cimg alt=\"Top 3 Ways for SMEs to Build overseas Customer Loyalty\" class=\"image-align-left\" height=\"142\" src=\"https://cdn.quasa.io/photos/foto-16/aaaaa-12.jpeg\" width=\"300\" />\u003C/picture>Customer rewards are a topic worth discussing and a popular marketing tactic for Hong Kong. However, they are often misapplied when it comes to loyalty programs.\u003C/p>\n\n\u003Cp>Many businesses view rewards as a promotional giveaway that is short-term. However, this incentive only encourages new customers or existing customers to purchase a product.\u003C/p>\n\n\u003Cp>Businesses should instead design reward mechanisms that encourage customers to behave as their most profitable fifth-year customers.\u003C/p>\n\n\u003Cp>Examples include customers who participate in early-bird events or make regular purchases from new lines.\u003C/p>\n\n\u003Cp>\u003Cpicture class=\"image-align-left\">\u003Csource srcset=\"https://cdn.quasa.io/photos/foto-16/aaaaa.webp\" type=\"image/webp\">\u003Cimg alt=\"Top 3 Ways for SMEs to Build overseas Customer Loyalty\" class=\"image-align-left\" height=\"156\" src=\"https://cdn.quasa.io/photos/foto-16/aaaaa.png\" width=\"300\" />\u003C/picture>It might seem expensive and difficult to build loyalty with customers overseas. There have been many eCommerce platforms available in recent years that allow sellers to reach new customers.\u003C/p>\n\n\u003Cp>Many offer localized marketing services to help businesses engage and attract customers, without having to learn a new language.\u003C/p>\n\n\u003Cp>Technology is making it easier to create great customer experiences and build customer loyalty. \u003Ca href=\"https://quasa.io/media/marketplace-payment-solution-software-for-small-businesses\">Small businesses\u003C/a> that sell cross-border can be successful if they have the right foundations.\u003C/p>\n\n\u003Cp>They can capture new growth regardless of where their customers live.\u003C/p>\n\n\u003Cp>\u003Cstrong>Also read:\u003C/strong>\u003C/p>\n\n\u003Cul>\n\t\u003Cli>\u003Ca href=\"https://quasa.io/media/5-secure-ways-of-passive-income-to-add-to-your-savings\">5 Secure Ways of Passive Income to Add to Your Savings\u003C/a>\u003C/li>\n\t\u003Cli>\u003Ca href=\"https://quasa.io/media/the-ultimate-guide-to-digital-marketing-for-auto-repair-shops\">The Ultimate Guide to Digital Marketing for Auto Repair Shops\u003C/a>\u003C/li>\n\t\u003Cli>\u003Ca href=\"https://quasa.io/media/here-s-what-parents-should-know-about-monitoring-apps\">Here’s What Parents Should Know About Monitoring Apps\u003C/a>\u003C/li>\n\u003C/ul>\n\n\u003Cp>Thank you!\u003Cbr />\nJoin us on social media!\u003Cbr />\nSee you!\u003C/p>","top-3-ways-for-smes-to-build-overseas-customer-loyalty","2022-12-13T12:06:52.000000Z","2022-12-13T08:30:00.000000Z","13.12.2022",{"image":81,"image_webp":82,"thumb":83,"thumb_webp":84},"https://cdn.quasa.io/images/news/ZNK91Fwl3KYJc8c4VFZUfGhXF9ZQIhB3FIlvnI4f.jpg","https://cdn.quasa.io/images/news/ZNK91Fwl3KYJc8c4VFZUfGhXF9ZQIhB3FIlvnI4f.webp","https://cdn.quasa.io/thumbs/news-thumb/images/news/ZNK91Fwl3KYJc8c4VFZUfGhXF9ZQIhB3FIlvnI4f.jpg","https://cdn.quasa.io/thumbs/news-thumb/images/news/ZNK91Fwl3KYJc8c4VFZUfGhXF9ZQIhB3FIlvnI4f.webp","large",null,1802,0,"en",{"id":14,"title":15,"slug":16,"meta_title":91,"meta_description":92,"meta_keywords":93,"deleted_at":86,"created_at":94,"updated_at":95,"lang":89},"Quasa Media — Growth Hacking in Marketing","All the most interesting and useful about marketing. Exclusive marketing articles you won't find anywhere else.","Marketing, brand, seo, social media, smm, branding","2021-08-10T10:46:47.000000Z","2024-08-25T15:41:21.000000Z",[97,113,126,139,152],{"title":98,"description":99,"slug":100,"created_at":101,"publish_at":102,"formatted_created_at":103,"category":104,"links":105,"view_type":110,"video_url":86,"views":111,"likes":88,"lang":89,"comments_count":88,"is_pinned":112},"GitHub’s AI Agent Tsunami: 275 Million Commits a Week, 14 Billion Projected for 2026 — And the Platform Is Starting to Crack","GitHub just hit numbers that would have sounded like science fiction twelve months ago.","github-s-ai-agent-tsunami-275-million-commits-a-week-14-billion-projected-for-2026-and-the-platform-is-starting-to-crack","2026-04-17T17:10:50.000000Z","2026-04-20T11:57:00.000000Z","20.04.2026",{"title":58,"slug":63},{"image":106,"image_webp":107,"thumb":108,"thumb_webp":109},"https://cdn.quasa.io/images/news/XZTYmDGdaBEeRqB4Fv56AeOVoRtMa9PgoABzA3uj.jpg","https://cdn.quasa.io/images/news/XZTYmDGdaBEeRqB4Fv56AeOVoRtMa9PgoABzA3uj.webp","https://cdn.quasa.io/thumbs/news-thumb/images/news/XZTYmDGdaBEeRqB4Fv56AeOVoRtMa9PgoABzA3uj.jpg","https://cdn.quasa.io/thumbs/news-thumb/images/news/XZTYmDGdaBEeRqB4Fv56AeOVoRtMa9PgoABzA3uj.webp","small",39,false,{"title":114,"description":115,"slug":116,"created_at":117,"publish_at":118,"formatted_created_at":103,"category":119,"links":120,"view_type":110,"video_url":86,"views":125,"likes":88,"lang":89,"comments_count":88,"is_pinned":112},"Time’s Up for SaaS: Grow Faster or Disappear","The public markets have spoken — and the verdict is brutal. In early 2026, the software sector is in freefall. The Meritech Public SaaS Index has plunged 37% since the end of Q3 2025.","time-s-up-for-saas-grow-faster-or-disappear","2026-04-17T16:42:27.000000Z","2026-04-20T09:32:00.000000Z",{"title":31,"slug":32},{"image":121,"image_webp":122,"thumb":123,"thumb_webp":124},"https://cdn.quasa.io/images/news/Pgd6kFN0MEzRDCuMrQRslHnVu4QNjjMMfuhEgOWY.jpg","https://cdn.quasa.io/images/news/Pgd6kFN0MEzRDCuMrQRslHnVu4QNjjMMfuhEgOWY.webp","https://cdn.quasa.io/thumbs/news-thumb/images/news/Pgd6kFN0MEzRDCuMrQRslHnVu4QNjjMMfuhEgOWY.jpg","https://cdn.quasa.io/thumbs/news-thumb/images/news/Pgd6kFN0MEzRDCuMrQRslHnVu4QNjjMMfuhEgOWY.webp",50,{"title":127,"description":128,"slug":129,"created_at":130,"publish_at":131,"formatted_created_at":103,"category":132,"links":133,"view_type":110,"video_url":86,"views":138,"likes":88,"lang":89,"comments_count":88,"is_pinned":112},"Twitter Dev Builds “Stukach-Claw” — An AI Snitch Bot That’s Already Reported 4,250 People to the IRS for Tax Jokes","A crypto trader and developer known as @camolNFT has gone viral after revealing he built an autonomous AI agent called OpenClaw (affectionately dubbed Stukach-Claw by Russian-speaking users) that actively hunts for “jokes” about tax evasion on social media and automatically files whistleblower reports with the IRS.","twitter-dev-builds-stukach-claw-an-ai-snitch-bot-that-s-already-reported-4-250-people-to-the-irs-for-tax-jokes","2026-04-17T12:09:57.000000Z","2026-04-20T06:06:00.000000Z",{"title":19,"slug":20},{"image":134,"image_webp":135,"thumb":136,"thumb_webp":137},"https://cdn.quasa.io/images/news/Bknfo3h65dH5eqJ5coCdgVsAxMYJsDIOPyZplmaX.jpg","https://cdn.quasa.io/images/news/Bknfo3h65dH5eqJ5coCdgVsAxMYJsDIOPyZplmaX.webp","https://cdn.quasa.io/thumbs/news-thumb/images/news/Bknfo3h65dH5eqJ5coCdgVsAxMYJsDIOPyZplmaX.jpg","https://cdn.quasa.io/thumbs/news-thumb/images/news/Bknfo3h65dH5eqJ5coCdgVsAxMYJsDIOPyZplmaX.webp",68,{"title":140,"description":141,"slug":142,"created_at":143,"publish_at":144,"formatted_created_at":103,"category":145,"links":146,"view_type":110,"video_url":86,"views":151,"likes":88,"lang":89,"comments_count":88,"is_pinned":112},"Baidu Drops ERNIE-Image: A Compact 8B Open-Source Text-to-Image Model That Tops the Charts","Baidu has just released ERNIE-Image — a new open-weight text-to-image generator that is already turning heads in the AI community.","baidu-drops-ernie-image-a-compact-8b-open-source-text-to-image-model-that-tops-the-charts","2026-04-17T11:57:35.000000Z","2026-04-20T03:44:00.000000Z",{"title":47,"slug":48},{"image":147,"image_webp":148,"thumb":149,"thumb_webp":150},"https://cdn.quasa.io/images/news/1QiOJcmqi34aQvnRfCwi97GmGUD4JPEukbjf4csU.jpg","https://cdn.quasa.io/images/news/1QiOJcmqi34aQvnRfCwi97GmGUD4JPEukbjf4csU.webp","https://cdn.quasa.io/thumbs/news-thumb/images/news/1QiOJcmqi34aQvnRfCwi97GmGUD4JPEukbjf4csU.jpg","https://cdn.quasa.io/thumbs/news-thumb/images/news/1QiOJcmqi34aQvnRfCwi97GmGUD4JPEukbjf4csU.webp",82,{"title":153,"description":154,"slug":155,"created_at":156,"publish_at":156,"formatted_created_at":157,"category":158,"links":159,"view_type":110,"video_url":86,"views":164,"likes":88,"lang":89,"comments_count":88,"is_pinned":112},"Cloudflare Just Made Email a First-Class Citizen for AI Agents — And Traditional Email Services Are Feeling It","On April 17, 2026, Cloudflare quietly turned a long-standing dream into reality: it moved Email Service into public beta and added full Email Sending alongside the years-old Email Routing.","cloudflare-just-made-email-a-first-class-citizen-for-ai-agents-and-traditional-email-services-are-feeling-it","2026-04-19T18:41:05.000000Z","19.04.2026",{"title":43,"slug":44},{"image":160,"image_webp":161,"thumb":162,"thumb_webp":163},"https://cdn.quasa.io/images/news/BL8rqDdPh380Xfk5TP00aXBFWdOVXI5BUQ1TuSaC.jpg","https://cdn.quasa.io/images/news/BL8rqDdPh380Xfk5TP00aXBFWdOVXI5BUQ1TuSaC.webp","https://cdn.quasa.io/thumbs/news-thumb/images/news/BL8rqDdPh380Xfk5TP00aXBFWdOVXI5BUQ1TuSaC.jpg","https://cdn.quasa.io/thumbs/news-thumb/images/news/BL8rqDdPh380Xfk5TP00aXBFWdOVXI5BUQ1TuSaC.webp",130,[166,179,194,206,221],{"title":167,"description":168,"slug":169,"created_at":170,"publish_at":171,"formatted_created_at":172,"category":173,"links":174,"view_type":110,"video_url":86,"views":177,"likes":178,"lang":89,"comments_count":88,"is_pinned":112},"The Anatomy of an Entrepreneur","Entrepreneur is a French word that means an enterpriser. Enterprisers are people who undertake a business or enterprise with the chance of earning profits or suffering from loss.","the-anatomy-of-an-entrepreneur","2021-08-04T15:18:21.000000Z","2025-12-14T06:09:00.000000Z","14.12.2025",{"title":65,"slug":66},{"image":175,"image_webp":86,"thumb":176,"thumb_webp":176},"https://cdn.quasa.io/images/news/mVsXPTMuHZuI7UXCsENgL1Qwp1uSOf7Rz3uVPMfm.webp","https://cdn.quasa.io/thumbs/news-thumb/images/news/mVsXPTMuHZuI7UXCsENgL1Qwp1uSOf7Rz3uVPMfm.webp",70945,2,{"title":180,"description":181,"slug":182,"created_at":183,"publish_at":184,"formatted_created_at":185,"category":186,"links":187,"view_type":85,"video_url":86,"views":192,"likes":193,"lang":89,"comments_count":88,"is_pinned":112},"Advertising on QUASA","QUASA MEDIA is read by more than 400 thousand people a month. We offer to place your article, add a link or order the writing of an article for publication.","advertising-on-quasa","2022-07-06T07:33:02.000000Z","2025-12-15T17:33:02.000000Z","15.12.2025",{"title":58,"slug":63},{"image":188,"image_webp":189,"thumb":190,"thumb_webp":191},"https://cdn.quasa.io/images/news/45SvmdsTQbiyc3nxgbyHY1mpVbisYyub2BCHjqBL.jpg","https://cdn.quasa.io/images/news/45SvmdsTQbiyc3nxgbyHY1mpVbisYyub2BCHjqBL.webp","https://cdn.quasa.io/thumbs/news-thumb/images/news/45SvmdsTQbiyc3nxgbyHY1mpVbisYyub2BCHjqBL.jpg","https://cdn.quasa.io/thumbs/news-thumb/images/news/45SvmdsTQbiyc3nxgbyHY1mpVbisYyub2BCHjqBL.webp",70712,4,{"title":195,"description":196,"slug":197,"created_at":198,"publish_at":199,"formatted_created_at":200,"category":201,"links":202,"view_type":110,"video_url":86,"views":205,"likes":193,"lang":89,"comments_count":88,"is_pinned":112},"What is a Startup?","A startup is not a new company, not a tech company, nor a new tech company. You can be a new tech company, if your goal is not to grow high and fast; then, you are not a startup. ","what-is-a-startup","2021-08-04T12:05:17.000000Z","2025-12-17T13:02:00.000000Z","17.12.2025",{"title":65,"slug":66},{"image":203,"image_webp":86,"thumb":204,"thumb_webp":204},"https://cdn.quasa.io/images/news/EOsQhSW3VXyG7a6NPdE1oZd00xfJXe3bjY5aJGb7.webp","https://cdn.quasa.io/thumbs/news-thumb/images/news/EOsQhSW3VXyG7a6NPdE1oZd00xfJXe3bjY5aJGb7.webp",68340,{"title":207,"description":208,"slug":209,"created_at":210,"publish_at":211,"formatted_created_at":212,"category":213,"links":214,"view_type":110,"video_url":86,"views":219,"likes":178,"lang":89,"comments_count":220,"is_pinned":112},"Top 5 Tips to Make More Money as a Content Creator","Content creators are one of the most desired job titles right now. Who wouldn’t want to earn a living online?","top-5-tips-to-make-more-money-as-a-content-creator","2022-01-17T17:31:51.000000Z","2026-01-17T11:30:00.000000Z","17.01.2026",{"title":19,"slug":20},{"image":215,"image_webp":216,"thumb":217,"thumb_webp":218},"https://cdn.quasa.io/images/news/gP8kiumBPpJmQv6SMieXiX1tDetx43VwFfO1P4Ca.jpg","https://cdn.quasa.io/images/news/gP8kiumBPpJmQv6SMieXiX1tDetx43VwFfO1P4Ca.webp","https://cdn.quasa.io/thumbs/news-thumb/images/news/gP8kiumBPpJmQv6SMieXiX1tDetx43VwFfO1P4Ca.jpg","https://cdn.quasa.io/thumbs/news-thumb/images/news/gP8kiumBPpJmQv6SMieXiX1tDetx43VwFfO1P4Ca.webp",42308,1,{"title":222,"description":223,"slug":224,"created_at":225,"publish_at":226,"formatted_created_at":227,"category":228,"links":229,"view_type":85,"video_url":86,"views":234,"likes":178,"lang":89,"comments_count":88,"is_pinned":112},"8 Logo Design Tips for Small Businesses","Your logo tells the story of your business and the values you stand for.","8-logo-design-tips-for-small-businesses","2021-12-04T21:59:52.000000Z","2025-05-05T03:30:00.000000Z","05.05.2025",{"title":15,"slug":16},{"image":230,"image_webp":231,"thumb":232,"thumb_webp":233},"https://cdn.quasa.io/images/news/Wbx2NtS1CnTupgoQbpFMGspJ5jm4uob2hDOq33r0.jpg","https://cdn.quasa.io/images/news/Wbx2NtS1CnTupgoQbpFMGspJ5jm4uob2hDOq33r0.webp","https://cdn.quasa.io/thumbs/news-thumb/images/news/Wbx2NtS1CnTupgoQbpFMGspJ5jm4uob2hDOq33r0.jpg","https://cdn.quasa.io/thumbs/news-thumb/images/news/Wbx2NtS1CnTupgoQbpFMGspJ5jm4uob2hDOq33r0.webp",41400,[236,237,238,239,240,241,242,243,244,245,246,247,248],{"title":23,"slug":24},{"title":47,"slug":48},{"title":55,"slug":56},{"title":43,"slug":44},{"title":51,"slug":52},{"title":31,"slug":32},{"title":35,"slug":36},{"title":27,"slug":28},{"title":19,"slug":20},{"title":15,"slug":16},{"title":58,"slug":63},{"title":11,"slug":12},{"title":65,"slug":66}]